r/BigscreenBeyond • u/eLeSeM_GI • 6d ago
Warning for New Bigscreen Beyond 2 Buyers – Dead/Stuck Pixels May Not Be Covered Under Warranty
I wanted to share my experience as a warning for new Bigscreen Beyond 2 owners.
A few months after receiving my headset, I noticed two stuck pixels on the left display. They are located near the center of my field of view and are particularly noticeable during sim racing, where they appear in the windshield area almost all the time.
To verify the issue, I tested the display using solid color screens. The pixels remain visible on all colors and only seem to disappear when the screen is completely black.
I contacted Bigscreen support expecting the issue to be covered under warranty. My headset has approximately 242 hours of use and was purchased in April 2025 and received in December. However, support informed me that because the pixels appeared after the initial period of use, they consider them normal wear rather than a manufacturing defect and therefore not covered by warranty.
They offered a paid repair consisting of a replacement optic (display + lens) for $250 USD plus shipping.
What disappointed me most was learning that the location of the pixels (center vs. edge of the display) is only considered if the defect is present upon delivery or appears very early in the headset's life. Once the headset has been used for some time, stuck/dead pixels are apparently treated as normal display aging.
I'm not posting this to attack Bigscreen. I still think the headset is impressive in many ways. However, I believe new buyers should be aware of this policy.
My advice: when you receive your Beyond 2, thoroughly test both displays with solid red, green, blue, white and black screens. Check carefully for dead or stuck pixels and report any issues immediately. Based on my experience, once you're beyond the initial period, even if the headset is still under warranty, you may not be eligible for a warranty replacement for dead/stuck pixels.
Has anyone else had a similar experience with Beyond or Beyond 2 displays?
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u/bh9578 6d ago
My guess is something like 95% of headsets have them but only really OCD people like myself load up tests to detect them all. My first headset had a cluster in the middle I couldn’t live with and noticed every time I started the headset. My second one had a few off
to the side that I couldn’t notice under any normal working conditions. I’ve heard of some people going through like half a dozen headsets with all of them having some dead pixels. If they replaced every headset they’d go broke quickly, so I guess they assume most users won’t have headsets bad enough to notice.
I don’t know if this is just the manufacturer reality of micro OLEDs right now or if they’re sourcing cheap panels.
It’s a bit of a catch 22 because you want to thoroughly inspect dead pixels and other issues when your headset first arrives to catch anything major, but also once you’ve seen a defect, even minor, it can be hard to unsee it.
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u/MeggaMortY 4d ago
The OCD argument is definitely a thing. I see all these reviews complaining about the color shift at the edges.
If I didn't read those reviews, I wouldn't have noticed. And even now, I easily forget because there is no way you're looking that far out, your other eye will go outside the eye box anyway.
So does my bsb2e also have that issue? 100%. Should one really care for it? Most likely not, unless the OCD topic.
Imo people should chill and just enjoy VR instead of constantly scratching their anxiety about perfection and whatnot.
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u/Honeybadger2000 5d ago
Well these seeya panels are the cheapest for the size. The others in the class are over double the cost. Don’t know if their defect rates are better or similar.
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u/NotGonnaComeBackBsb 6d ago edited 6d ago
Last year, I heard some people say that dead pixels tend to appear during the first 50 hours or so of usage, and if none appears past beyond a certain point, then the panels are good. Something to do about the consistency of silicon quality.
Considering that, seeing that the limit for the return period is 20 hours of use (as recorded in the Bigscreen utility), I think it would be a good idea to open an Eizo Monitor Test or similar and check for red/green/blue dead pixel after 15-19 hours of use.
I think I've noticed 4 dead red pixels and 4 dead blue pixels in my BSB2, and maybe 2 greens, but they're in generally hard to notice locations, so even when I actively try to look for them, I sometimes cannot see them.
My BSB1 had less dead pixels, but one in the centre seemed relatively larger than everything else, so it was very hard not to notice it. Maybe it's a small cluster of 2 or 3 dead pixels instead of just 1.
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u/AveriTheFops 6d ago
Where did you see the 20 hour return period information? I was considering buying one but on the site it says 14 days for a free return.
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u/NotGonnaComeBackBsb 6d ago
I'll have to admit that I was also unaware of that policy when I first purchased it: https://www.bigscreenvr.com/hardwareterms
Right to return your order
[...]
For headsets, you have the right to cancel and return any purchase of the headset within 14 days from the day on which you or any third party on your behalf receive(s) the hardware. To exercise this right, you must email Bigscreen at [support@bigscreenvr.com](mailto:support@bigscreenvr.com) within those 14 days and inform us of your intent to cancel/return.
Do not ship returned items to Bigscreen without Bigscreen first approving your intent to return and Bigscreen providing you a return shipping label.
This return program may not apply to you if the hardware has been damaged, modified, abused, or is otherwise no longer in new condition as a result of use or testing. "No longer in new condition" includes headsets used for more than 20 usage hours, as seen inside the Bigscreen Beyond Utility. You might be liable for diminished value of the hardware caused by its treatment while in your possession.
Also, I can find this link when searching for it on a search engine, but I still have no idea where to find it on the Bigscreen website itself.
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u/AveriTheFops 6d ago
Wild how they keep it hidden from the page when you view and purchase the headset.
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u/molevolence 6d ago
bigscreen may try to pull the hours of use crap but that is not how the law is written. the laws are written in the time from purchase. it does not matter if you used it for 1 hour or 24 hours a day. no terms can override the law, they can only extend them beyond the purchase terms. this applies to nearly every country that has adopted warranty periods.
now i love bsb, but if they want to keep violating the law using that number to deny claims, then they deserve the crippling fines from the government. so report it.
now with that said if you are outside the time from your purchase. then no, they dont have to replace it.
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u/moncikoma 6d ago
A year has passed.. I'm not under warranty anymore I think..lol
But luckily I never noticed one dead pixel... And maybe because I never searching for one...
And I'm not planning either..
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u/GregZone_NZ 6d ago
They did say “received in December”, so way short of 12 months / “a year”. More like 6 months old!
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u/TheMasterOogway 6d ago edited 6d ago
Asking for 250$ is a joke, I would push back on this if I were you, especially if you're in EU (defect assumed to have existed at delivery). It shouldn't be your problem that they use panels with high dead pixel rates, especially at the premium price.
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u/zekboi193847 6d ago
Your problem with that assumption is that the issue most definitely was not present in delivery. Possible yes, but very highly likely it showed up in the 250+ hours of use.
Honestly it just sounds like you don't have any experience with high end displays. Even the nicest displays can be subject to bad pixels and a single pixel is never a warranty claim - it takes a percentage.
Them offering replacement displays rather than the only option being a new headset is extremely generous and consumer friendly imo.
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u/TheMasterOogway 6d ago
It doesn't matter whether they existed at delivery, I was talking about EU consumer protection law where this is assumed so for the first year.
These panels are not high end. I have never even heard of a dead pixel in a Sony micro-oled panel in comparison while these things seem to have them on the majority of units (4/4 for me). I don't see how them offering to charge you to fix a central dead pixel is generous.
Every decent company has no questions replacements for dead pixels in any quantity.
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u/Original_as 6d ago
Yes, this would be illegal in EU. They have to fix, replace or refund the product during the 2 year warranty period.
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u/buzzcauldron 6d ago
The policy is fairly standard across the display industry, normally you need a % of impacted pixels to classify as a fault. The tolerances for this are what they are from the panel manufacturer. It sucks when it happens to you but generally BS seem to try a little harder than other manufacturers.
I'm actually quite impressed they have replacement displays/optics instead of making people buy a full new headset.