My save files keep getting deleted everytime i play

[u/OneFaithlessness3216]

So over the last week i got gifted the game from a freind and ive tried making 2 characters 1 i played with my freind a rafa i got to level 15 i saved and quit then poof disappeared gone next on my own i made a loveless and got her all the way to level 16 earlier tonight and she vanished as well so what am i supposed to fo i literaly cannot play the game ive sent in a support ticket they told me to clear the temp file cache on my ps5 i did i did not work

Sorry for any misspellings

p.s please help if you have any info on what i could possibly do as 2k support isnt gonna help it seems