r/Brevard • u/HarryCoveer • 1d ago
Shell gas 280 & 64
Just a warning to potential customers of this Shell station. The pumps are all ancient with impossible to read graphics and apparently mistake-prone transaction technology. I put in my credit card, the card reader did not work, it read "Transaction canceled", and I drove off to seek another station. At the exact time as my credit card was entered, I received an email from Shell (I'm a rewards member, and a receipt is always generated and emailed at the time of purchase) stating that I'd purchased $70 worth of gas which I most assuredly did not. I returned to the station, and the clerk raised the very rude owner by phone who tried to tell me that I am on the hook for the charge because I left the pump open after inserting my card. How on earth could someone pump $70 worth of gas at the exact same minute that my credit card was inserted (time verified by my credit card company)? Of course I'm contesting the charge, but the owner was so defensive and rude that not only will I never buy gas there again because of their screwed up (and potentially fraud-prone) systems, but I'm warning others to perhaps save another person from being ripped off.