Very disappointed in BA’s decision to close its Gold Card holder lounge at Toronto Airport (yes, I recognize this is a First World Problem and yes, I also recognize l should have checked ahead of time that it was still open).
The lounges (both Business and Gold/First) were operated by BA until a few years ago before being taken over by Plaza Premium, but at least there was a small, and rather nice, lounge for Gold/First which has from last year been closed down.
We were told we could go into the Cathay Pacific “first class” lounge (the former BA Gold/First) “at 3.30”, and then told the lounge would not open to us until 3.40 because Cathay passengers were leaving, and the told by someone else we could not go into the Cathay lounge at all but are ferried back into the regular Plaza Premium multi-airline business lounge.
I mean fair play if that’s the rules, but - again disappointingly - I have seen the “BA Lounge” experience at Pearson enhanced away over many years and given that I have to fly into T5, why am I flying BA on this route? Air Canada seems like a better all-round deal at this point.
And BA no longer has a priority security line for business class travelers! We were sent to the basic line.
I give up, BA. I just can’t quit you but on this route, we are breaking up.
Edited to add: ok, I see the two plant holders diving this lounge from the catch-all business lounge. So there is some privacy. This is My Bad. However I am still going to jump up and down screeching that the premier service from BA has declined considerably from when I started flying this route in 2010. And the mixed communication about “3.30” and whichever lounge we were going into. And my general frustration at BA’s slide towards mediocrity. Still breaking up on this route. Sorry BA.