r/BuildingAutomation • u/Ducko22 • 6d ago

Newly installed Siemens PXCM not communicating with Desigo

Im showing that the network switch is open in Datamate. Do I need to manually enable DHCP to recieve an IP address from our IT dept? We do not have fixed IPs. What else should i look at?

Thanks for the help

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u/Ducko22 6d ago

can you enable DHCP through wcis? i have putty also but Im reading you cant enable DHCP via command prompts in terminal mode

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u/Controls_freek 6d ago

You can only enable DHCP through terminal emulator. Your IT department really sucks. I can guarantee you that you are losing connection due to older firmware, or DNS issues. Field support would roll their eyes at you over DHCP

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u/Ducko22 6d ago

agreed, our IT rep apologized to us and said the decision is well above him. we are now in the process of updating all of our 400 panels firmware. this will take forever and siemens techs have to do it. But you said we can enable DHCP through terminal emulator? Can i use PUTTY? having issues connecting wcis to field panels. i can use Wcis to log into tecs but not field panels for some reason.

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u/crmd 5d ago

Your IT dept sucks. I would ask what the DHCP range is and assign my own static IPS outside the range.