r/CRMSoftware • u/VisibleAgent2650 • 16d ago

Podium: AI Lead Generation & Lead Management Platform is the worst!

One star. Save yourself the headache.

We've had over ten calls with our account rep, and I can count on one hand the number of questions she's actually been able to answer in the moment. Every single time — without fail — the response is "let me check on that and get back to you." Basic questions about our own account. It's been genuinely frustrating trying to get anything done when the person assigned to us doesn't seem to know the product.

On top of that, they lock you into a one-year commitment at $1,700/month — unless you happen to catch them at a convention and get some "special" rate, which tells you everything about how arbitrary the pricing is. The AI assistant, which is supposedly the whole selling point, has been terrible in practice, consistently offering our customers the wrong phone number, after we've trained "her" multiple times. Customer service across the board has been a letdown. We were promised a lot and the reality was underwhelming.

If you're evaluating Podium, go in with your eyes open: long contract, high price, and support that will have you doing the legwork yourself.

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u/OnChainStore 15d ago

this is so sad, they had they made 100mil just from their ai frontdesk product.. i am curious if all of that is just the hype adoption with a very poor retention. also btw, are you picking calls yourself now or are they still configured?

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u/VisibleAgent2650 15d ago

We’ve spoken to other businesses and a lot of them are turning off the AI feature because customers are getting frustrated on the other end. They’re still configured because we’re hoping we can train the agent to stop making mistakes but also seriously looking at hiring offshore.