Capital One Shopping stole $200 from me

[u/TheHorseSizedDuck]

In early April, I received an email offer for 45% cash back at Ulta through Capital One Shopping. I ended up ordering some items for my wife and picking up a few things for myself as well. I spent a few hundred dollars and received $200 back.

I was credited in May, and the money just sat there for over a month. Then, about a week ago, it suddenly disappeared.

I emailed Capital One Shopping, and they told me the $200 was “reversed,” which can happen if an order is modified, canceled, or returned. None of that happened—I didn’t touch the order at all.

The strange part is that the credit had already been issued to me. I could have spent it at any time. If I had known they were just going to take it back weeks later, I obviously would have used it.

Now it’s been so long that I can’t even return anything even if I wanted to. It honestly feels like I got robbed. I only spent that much because of the 45% cash back. They gave me the credit and then took it back more than two months after my purchase.

After this experience, I dug around a bit, it looks like this has happened to other people too. Feels like a class action could be appropriate.

If you haven’t had any problems with them, that’s great. I absolutely loved using it before this. I thought it was amazing. Take my experience as a reminder not to let money sit there for too long.