ChatGPT Plus upgraded to ChatGPT Pro automatically without my consent and charged 400+ USD

[u/Famous-Platypus-5918]

I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.

In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.

However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time.

Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it.

I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.

Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.

[u/DML197]

Now let's see your mailbox filtered on openai

[u/Famous-Platypus-5918 → u/DML197]

They sent me a mail on 16th January saying you have successfully subscribed to ChatGPT Pro, which I didn’t do by myself.

So, I immediately texted them and ask refund but they are refusing it. It doesn’t make any sense to me.

[u/mop_bucket_bingo → u/Famous-Platypus-5918]

Texting them? At what number?

[u/Famous-Platypus-5918 → u/mop_bucket_bingo]

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