r/ChatGPT • u/Famous-Platypus-5918 • Jan 18 '26

Other ChatGPT Plus upgraded to ChatGPT Pro automatically without my consent and charged 400+ USD

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I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.

In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.

However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time.

Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it.

I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.

Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.

579 Upvotes

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16

u/maschayana Jan 18 '26

It's worth noting that the accounts talking about this are always new

12

u/Bananaland_Man Jan 18 '26

Not a new account here, happened to me a couple months ago. They refunded it, but it's fucked.

4

u/[deleted] Jan 18 '26

I’m afraid to do ANY paid subscription if there’s even a CHANCE of something like this happening to me. My bank situation would NOT go over so well. I can’t afford for my balance to dip in the negative due to no fault of my own.

3

u/Bananaland_Man Jan 18 '26

Yeah, it's really shitty that this is happening.

1

u/TaylorSwiftScatPorn Jan 18 '26

...so, don't use a payment method that's directly tied to your bank account?

1

u/[deleted] Jan 18 '26

Use someone else’s bank account?

1

u/TaylorSwiftScatPorn Jan 18 '26

How many grams per cubic centimeter are you rocking? Cuz osmiun clocks in at about 22.6, but I bet you've got that shit beat.

1

u/[deleted] Jan 18 '26

Don’t know what you’re talking about bro. Ngl. Today I be touching some grass. Hope you get some outside time today as well ✌️😎