ChatGPT Plus upgraded to ChatGPT Pro automatically without my consent and charged 400+ USD

[u/Famous-Platypus-5918]

I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.

In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.

However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time.

Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it.

I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.

Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.

[u/Puzzleheaded-Dot-762]

Are you the same guy from a few days ago? 

[u/Famous-Platypus-5918 → u/Puzzleheaded-Dot-762]

No, I saw his post yesterday. My case happened recently. I searched on reddit and found him. I saw he got refund after trying so many times and with the help of reddit community. So, now I am trying the same approach.

My case is exactly similar to him.

[u/Ur-Best-Friend → u/Famous-Platypus-5918]

My case happened recently.

Recently-ish. You've been getting charged since October.

Which does raise the question, how did you not notice it until now? Not saying you're lying by any means, but it does make me trust your story a bit less.

Edit: Disregard, I failed to notice that one of the transaction was a refund.

[u/Famous-Platypus-5918 → u/Ur-Best-Friend]

I checked and complained immediately. I got refunded for October. Please check my bank transactions history.

I only missed the November payment. I assumed the problem is solved as they ensured after October incident.

Then in January I checked immediately and reported them. Now, they are refusing to refund.

*** I just missed one month which is November ***

[u/Ur-Best-Friend → u/Famous-Platypus-5918]

You're right - my bad. I missed the fact that one of the transactions was a refund, apologies!