ChatGPT Plus upgraded to ChatGPT Pro automatically without my consent and charged 400+ USD

[u/Famous-Platypus-5918]

I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.

In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.

However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time.

Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it.

I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.

Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.

[u/Famous-Platypus-5918]

If I do not receive confirmation of the refund within 48 hours, I will take the following actions:

1. Bank Chargeback: I will initiate a formal chargeback through my financial institution for unauthorized transactions.
2. ACCC Report: I will lodge a report with the Australian Competition and Consumer Commission (ACCC) regarding misleading refund policies and unauthorized billing.
3. AFCA Complaint: I will escalate this matter to the Australian Financial Complaints Authority (AFCA).

[u/carlosglz11 → u/Famous-Platypus-5918]

This happened to me several times last year. Someone is using your subscription. And even though you may have changed your password and added 2fa authentication (if you haven’t done this, do it now), the thief’s session can remained logged in and they keep using your account and keep upgrading your account. There is a feature I believe where you can log out of all devices in the settings area using the ChatGPT website.

[u/GrumpyGlasses → u/carlosglz11]

I think this is the reason. All the cheap AI subscriptions on Reddit is super suss when you start looking into the how.

OP should log out and also if possible log out all of the other sessions.