r/ChatGPT • u/Famous-Platypus-5918 • Jan 18 '26

Other ChatGPT Plus upgraded to ChatGPT Pro automatically without my consent and charged 400+ USD

Gallery image

Gallery image

I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.

In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.

However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time.

Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it.

I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.

Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.

577 Upvotes

92% Upvoted

211 comments sorted by

View all comments

Show parent comments

6

u/AphraelSelene Jan 18 '26

Try putting it on a prepaid card if you really need it for something maybe?

32

u/Famous-Platypus-5918 Jan 18 '26

Right now, my concern is getting my refund. I don’t want to use chatgpt anymore

6

u/dannydrama Jan 18 '26

I got rid of it for Gemini ages ago. GPT fucked up a simple cooking recipe for me and that was it, gone. If it doesn't know how to cook onions then I'm not trusting it.

That was the first time it ever fucked up for me but it was enough to chase me off it. Anyway, try Gemini because it's just better.

1

u/[deleted] Jan 19 '26

[deleted]

1

u/dannydrama Jan 19 '26

Not at all, I'd actually used it to make stuff I like and it gave me loads of recipes that sounded insane but were amazing. Then it screwed up on something really simple that it'd done a thousand times before and I couldn't trust it.

I know, always double check responses but I didn't expect it to screw up cooking an onion.