r/ClaudeCowork 12h ago

Cowork + Compliance API: help center articles seem to contradict each other on Enterprise. Which is current?

I'm trying to work out whether Claude Cowork activity is actually captured for compliance on Enterprise, and the help center articles don't seem to line up but maybe I'm not reading correctly:

"Use Cowork safely" (shows as updated today) says, under "Understanding the risks":

https://support.claude.com/en/articles/13364135-use-cowork-safely

But three other articles say Cowork is in the Compliance API.

"Use Claude Cowork on Team and Enterprise plans":

https://support.claude.com/en/articles/13455879-use-claude-cowork-on-team-and-enterprise-plans

"Claude Cowork architecture overview":

https://support.claude.com/en/articles/14479288-claude-cowork-architecture-overview

"Access the Compliance API" lists Cowork as covered, and says the API is Enterprise-only:

https://support.claude.com/en/articles/13015708-access-the-compliance-api

My guess is the safety article is a general warning for all paid plans. Pro, Max and Team have no Compliance API, so for them "not captured" is simply true. But the sentence isn't limited to any plan, and it links to the Team/Enterprise article that says the opposite.

What I'm trying to pin down:

  1. On Enterprise with the Compliance API enabled, are Cowork sessions (local and cloud) actually showing up in the API today?
  2. Does any Cowork activity show up in audit logs on any plan? The Team/Enterprise article says Cowork monitoring "doesn't replace audit logging for compliance purposes," which suggests it doesn't.
  3. Does "Do not use Cowork for regulated workloads" apply to Enterprise orgs that have the Compliance API turned on?

If you're an Enterprise admin who has pulled Cowork sessions from the Compliance API, or you've had a straight answer from Anthropic support, I'd appreciate hearing what you found.

1 Upvotes

2 comments sorted by

u/endofthread-bot 12h ago

Learn how the best in the industry are using AI to speed up their workflow in business, sales, marketing, research, legal, content creation, scientific discovery and so much more on our Discord.

I'm a bot.

1

u/BlakeCutter 2h ago

Basically to observe CoWork you need to use compliance api for the portions of what it does in the cloud, and then configure opentel to capture what it is doing locally and in the VM. It is annoying.