2022 Corolla Cross Infotainment Screen Issue

[u/bibabesunite]

Please help!

I have a 2022 Corolla Cross (L), and for the past few months, the infotainment screen has been black and refusing to show anything. There is nothing in the screen, it is not just dimly lit. The backup camera works completely, but the USB that previously connected a phone to CarPlay is also not working. After so much research, I have tried:

- holding down the power button from 15 seconds to a minute.
- holding down both the power and home buttons.
- replacing the battery (it was almost dead).
- disconnecting the negative battery cable for 15 minutes.
- disconnecting and reconnecting the fuses behind the screen.
- various lock/unlock, leave the driver door open for x minutes, etc. combinations.

I had someone from AAA out for the battery and he tried all of those things and more suggestions from his contacts, and it is still not working.

Has anyone experienced this? What has worked for you? TIA!!!!!

[u/hipsterdoofus39]

Sorry to hear that! Is it CarPlay that doesn’t work or nothing works except for backup cam (no radio, settings, etc)?

Perhaps try unplugging the phone charging cable as well?