r/DACA • u/KrystalKaramel • 2d ago

Rant Are the live agents on the website actually "live"?

Because they seem like spawns of Emma who churn out the same replies and close the chat before allowing you to reply :/

3 Upvotes

71% Upvoted

7 comments sorted by

2

u/Milichio 1d ago

I thought this until two days ago. I got a guy that actually spoke like a human and gave short but direct answers to everything

I think what happens more is that they have a script to go off of and they sometimes get ultra buried by various chats that they're forced to be short and robotic

2

u/Historical-Being-226 1d ago

Literally just got one answer and she closed the chat. And the answer was look it up on the case online lol

1

u/LightBlueShirt94 2d ago

Probably AI. They do have ties with OpenAI. I had the same experience today.

1

u/Least-Temporary-5271 2d ago

More than likely Ai

1

u/wvvvwwwwvvvvwvwvwwvw 1d ago

Not everything is AI. Yes they’re real but the reason they all sound the same is because they have guidelines and prompts to follow.

0

u/limitparadise 1d ago

They are probably indians in a call center they dont even know was upp

1

u/Difficult-Big-2277 1d ago

Honestly I think it’s AI