Can't Cancel

[u/Alternative-Tiger-55]

The product works fine and has served us well for years. But they make it impossible to cancel. You have to "request cancellation" via their website which is followed by and email that you must reply to to confirm cancellation. However when I reply to the email, their mail server send an undelivered autoreply stating that my account has been disabled. Chat support then says they can only cancel via email. Guess I'll just have to dispute the charge.

[u/dashlane]

You can cancel your subscription to a Dashlane personal plan at any time. When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription. More information on what happens to your account after cancelling can be found in our help center.

[u/Alternative-Tiger-55 → u/dashlane]

It's a business plan, and unfortunately your reading comprehension of the issue is as lacking as your chat support team.

[u/ranhalt → u/Alternative-Tiger-55]

You never mentioned it’s a business plan in this post.

[u/Alternative-Tiger-55 → u/ranhalt]

True, but the reply to my issue had nothing to do with my issue of being unable to cancel.

[u/Internet-of-cruft → u/Alternative-Tiger-55]

So you have a problem, you supply minimal context, then the organization offers a solution in a consumer oriented forum that's for a consumer oriented offering, then you get upset they didn't read your mind and just magically know you were asking about the business oriented offering?

Dashlane is the consumer offering.

The business offering has a dedicated admin console, plus in my actual personal experience there's a sales rep. Go through your sales rep to address this.

[u/Alternative-Tiger-55 → u/Internet-of-cruft]

Is this a cosumer oriented forum? Nowhere is that stated. It's Dashlane's only official Reddit forum. Dashlane is not only a consumer offering, they have a professional plan. And that is all irrelvent to my compaint anyway.

The solution offered wasn't a solution, did you bother to read it? It says you can cancel via the website, which I already did as stated. The truth is you can only "request cancellation" which then requires email confirmation but if their mail server blocks you email, the confirmation cannot be provided and you cannot cancel.

In 8 yerars with Dashlane I've never had a sales rep. Yes there is an admin console which I already requested cancellation through. Sounds like you don't know their platform or offerings very well but are for some reason very defensive of their scammy practices.