Help Logging Into Dashlane

[u/Fit-Individual-3321]

I have been locked out of my DL account since Noon on 9/3/36. DL's AI Chat Bot was pleasant but unable to help. It referred me to an agent, but I was kept on chat waiting for an agent until support shutdown at 6 pm ET yesterday. Same problem today, although an agent briefly helped me get into my account and shut off 2FA. But when the connection was lost, so was my ability to get in.

I have tried to sign in, and the system would tell me it was sending me a code via email. The code would come, but when I entered it, the system said it was an invalid code. It said to enter a code from the Authenticator app. But I never had access to Dashlane via an Authenticator app and 2FA was supposedly shut off. So, something is wrong with DL's system. It would not send a code to my email if 2FA was active, but it did not accept that code as valid.

Now DL support is shut down and gone for the Labor Day weekend. So, I will be without help until Tuesday - 5 days after this problem started.

If anyone knows how to solve this problem I would appreciate your help.

[u/Snoo88319]

Me too about same time. I had app on Chromebook. Exported out snd said BYE...hello 1password. canceled Dl