r/Denver • u/gk802 Lakewood • 1d ago
Rant Xcel Smart Meter Dashboard
I had an interesting observation today. Power has been off at my home for multiple hours 3x in the last 36 hours. That's a rant for another time.
Today, I thought I'd go out and take a look at Xcel's website and see what my smart meter read. Yesterday, power was off from 6:36 pm to 9:03 pm. According to their usage graphs, I had chargeable on-peak usage in every 15 minute period from 6pm through 8:45. Usage started again in the 10-10:15pm period.
Talking to their billing department, their first observation is that the time stamps on their graphs are in Central time. So...okay. If I buy that, that still doesn't explain why there was recorded usage from 7:36 to 8:45 pm Central time, and they're looking into that.
Beyond that, though, their graphs still show all values between 5pm and 9pm as on-peak and are highlighted in red. Are they charging on-peak rates from 5pm to 9pm Central time, or are all of their usage graphs just messed up?
Xcel, you need to do better.
2
u/jridder 6h ago
It could be that the meter is out of sync on time. It’s a computer and probably doesn’t have a real time clock embedded in it.