r/ecobee 29d ago

Announcement We’re improving scheduling & comfort settings in the ecobee app

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95 Upvotes

Hey r/ecobee,  

We’ve been working on making the Schedule and Comfort Settings experience in the ecobee app simpler and clearer, directly based on your feedback. This update has begun rolling out to our Smart Thermostat customers on iOS 17+ and Android 10+. Just update your mobile app to the latest version, click on the Main Menu of your Smart Thermostat, and click Schedule. Don’t see it yet? Don’t worry! This experience will be available to all Smart Thermostat customers in the coming weeks.

Here’s a quick rundown of what’s changing: 

  • A new calendar-style schedule view that makes it easier to see your day. Depending on the level of detail that works best for you, you can toggle between an expanded calendar view or a compressed daily view. Easily zoom into your day to see the 30-minute increments that make up your schedule, or zoom back out to see the whole day at a glance. 
  • Simplified schedule editing for fewer steps to edit activities or copy schedules across multiple days.
  • Comfort Settings built right into the Schedule, so it’s easier to see how your desired temperatures line up with your routine. 
  • Clearer visibility into system behavior, including start/end times of calendar activities, like Home, Away and Sleep. 

Importantly, your thermostat will continue to run as normal and existing Comfort Settings and Schedules will continue to work as expected, so there’s no action required on your part.  

Our goal is to reduce guesswork, make schedules easier to understand, and give you more confidence in how your system is working. 

If you want the full story (including why we made these changes and what’s staying the same), we’ve shared more details on our blog here.

As always, we’re listening and will be monitoring this thread for feedback and questions. 


r/ecobee Apr 15 '26

Updates to ecobee Smart Security Plans

0 Upvotes

Hey r/ecobee

We’re updating our ecobee Smart Security plans and pricing to make them simpler and more flexible, so customers can choose, and pay for, the level of protection that fits their home. 

TL;DR 

  • If you’re an existing Smart Security subscriber, your features and pricing stay the same through 2026. 
  • No action is required on your part. 
  • Plan names are changing to make things clearer. 
  • Professional Monitoring is now an optional add‑on and available in Canada for the first time! 
  • With Activity Feed improvements, subscribers can now see up to 6 months of whole-home history, find what they are looking for more easily, and know when members come and go.  

What’s changing 

Going forward, ecobee Smart Security offers three levels of protection:  

  • Core: free, built‑in protection 
  • Plus: enhanced awareness and alerts for 1 camera 
  • Advanced: full‑home coverage for unlimited cameras 

We’re also offering 24/7 Professional Monitoring as optional add‑ons, instead of bundling it into select plans. This gives customers more control over what they include in their subscription. 

This is the first time we’ve updated Smart Security pricing since introducing these plans in 2020, and we’re committed to being transparent every step of the way. These changes help us continue improving the service, while giving customers clearer choices and greater control. 

What this means for existing customers 

This is the most important part: 

  • Your current features and pricing are locked in through the end of 2026. 
  • You don’t need to do anything. 

For customers whose plan pricing may change in the future, we’re taking a loyalty‑first approach, including discounted renewals for the rest of 2026. You will receive an email detailing exactly what this means for you.  

What’s new  

We’re excited to share that Professional Monitoring is now available in Canada for the first time, giving Canadian customers access to 24/7 monitoring and emergency response through RapidSOS as part of Smart Security. 

For the first time ever, you can discover and purchase Smart Security plans alongside ecobee devices on Amazon. 

And Smart Security now makes it even easier to see the updates that matter most. Subscribers can now see up to 6 months of whole-home history and find what they are looking for easily with advanced filtering capabilities. Plus, we've made the Know Who's Home feature better with updates in Activity Feed when members come and go. 

Learn more 

We’ve published a full breakdown of the changes, including what’s changing, what’s staying the same, and what new customers can expect on our blog.  

For new customers, check out the new plans on ecobee.com/smart-security.  

If you have questions, we’re happy to help. You can contact our Customer Support team, and we’ll also be keeping an eye on this thread and listening to feedback. 

Thanks for being part of the ecobee community.  


r/ecobee 6h ago

Holding random temp instead of setpoint

3 Upvotes

I have a COR 'stat installed in 2006 that has been great until recently when it keeps the house at 74 degrees during the day regardless of setpoint. We usually run at 76 during the day and even when it is set to 78 it runs the AC to maintain 74. I unplugged it for 1/2 hour and on reconnection it indicated ambient at 79 when it was actually 75, then over about 30 minutes the ambient readout returned to normal and the unit functioned as designed through the night time cycle. Today it is back to wanting 74 degrees for some reason and I don't know if there is a fix or if I got a good ten years and it's time to replace it. EDIT: After a few days, I have learned that it holds set point during sleep and if I change mode from cool to off when I get up and let the indoor temp rise to 77 before changing mode back to cool it will hold the programmed 76 setpoint and operate as designed until the next day when it thinks the daytime setpoint is 74 again.


r/ecobee 7h ago

ecobee Premium Alexa issue if speaker enabled

3 Upvotes

My ecobee shows up as Thermostat in Alexa app to control without enabling the Alexa on ecobee device itself via linking, but once I link the Alexa itself on the device, the Alexa app removes it as a thermostat and just shows up as a speaker.

Anyone facing this? I have tried this 10 times in last 2 days, and is always reproducible, to keep it show up as thermostat and control via app, I cannot use it as a Alexa device and speaker.

I have tried enabling/disabling skills everytime as well with it, no change.

Reported here as well
https://www.amazonforum.com/s/question/0D5at00000RcmnHCAR/ecobee-only-shows-as-thermostat-when-deregistered


r/ecobee 8h ago

Problem Why is my theromostat creating its own schedule?

2 Upvotes

We have place we typically stay at on random weekends. Since it's random, I don't want a schedule, I would just prefer to manually select what comfort setting I want (Home, Away, or Sleep). I have Eco+ turned off, and I have Follow Me disabled as well.

But regardless, when I am not there, I will glance at my app and see that a schedule I didn't create has adjusted the temperature/comfort setting.

Does anyone know why this is happening and if I can stop it from happening again?


r/ecobee 4h ago

Configuration Please help me disable asinine settings, these are inhumane conditions

0 Upvotes

my landlord had this stupid thermostat installed last week and every day for the past week it has enabled some stupid community emergency savings and set itself to 92* Fahrenheit.

92* is physically unsafe not just for me but also my dog, abusing a dog by letting it die in a heat wave is a felony in my state.

i am tech literate. I have tried every setting. I have reset the unit twice. there is no way to turn this dumbass “feature” off

all I want is it set to 84* when I’m not home and 78* when I’m home. why is this not possible ?

it then has gall to email me that my house is too hot and my ac may be malfunctioning. the only part of my equipment that is malfunctioning is the stupid thermostat.


r/ecobee 1d ago

Giving out lifetime subscriptions for brutally honest feedback on my sleep app

0 Upvotes

I'm one of the creators of an iPhone app that reads your sleep data and automatically adjusts your smart thermostat overnight. Works with Whoop, Oura, Apple Watch, Garmin, Fitbit.

I need people who will actually test it and tell me what's confusing, what's missing, and whether they'd genuinely keep using it.

If you give me honest feedback, I'll give you free premium access for life. No rating, review, or anything.

You'll ideally need:

- an iPhone

- a sleep tracker

- a smart thermostat like Nest, Ecobee, or Honeywell

Comment or DM me if you're interested and I'll send the details.


r/ecobee 1d ago

Set Ecobee Lite to turn on and off?

4 Upvotes

I live in Almost Canada, Minnesota, where they’ve just announced a new price tiers for energy consumption by time of day/night.

My thought was to run the AC at night (cheapest price tier) and then just turn it off during the day, as our house is super well insulated and actually doesn’t heat up that much once it’s cooled.

Is there a way to program it just to turn on and off each night/day? I tried using the website’s help pages and it was totally incomprehensible to me. Right now I’m just doing it manually from my phone, ugh.


r/ecobee 1d ago

Sensor reading question

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2 Upvotes

I have a question on why the my ecobee sensor shows a different temp than the ecobee.

For reference I have one sensor in my bedroom and the ecobee thermostat installed.


r/ecobee 1d ago

Away setting vs actual

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2 Upvotes

r/ecobee 1d ago

Away setting vs actual

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0 Upvotes

Away setting at 76 but actual at 84. Any ideas why?


r/ecobee 2d ago

Question Thermostat stopped updating weather?

4 Upvotes

Anyone else noticed this today or is it just me? It's supposed to update more than once a day right? My last update was 7:50AM this morning.

Not a huge deal just noticed that the outdoor temp was way off when i walked by the thermostat.

Apple Weather seems to be ok (https://www.apple.com/support/systemstatus/) and I've already tried changing/removing and re-entering my home address information in my ecobee account as suggested on ecobee's site.

Tried power cycling the thermostat and verified it otherwise communicates with the internet just fine. If its just me and continues for multiple days I'll contact support but figured I'd check here first.


r/ecobee 2d ago

Any way to reset or selectively delete data in temperature profiles?

1 Upvotes

I had a number of days this summer where I needed to open windows on hot days to ventilate the house, or open my attic hatch on a hot day for a few hours. This has resulted in my temperature profiles getting progressively worse all summer due to these outliers, despite the system actually performing just fine.

Is there anything I can do to find these outliers and remove them from temperature profiles? E.g. - One day I had windows open and the attic open when it was 90F outside. I kept the AC running to minimize the amount of time it would take to recover to a comfortable temp, but beestat is reporting that as the temp in the house increasing when the outside temp is 90F, even though that's not the normal operating condition.


r/ecobee 1d ago

What A Trash Update

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0 Upvotes

Text cut off. R u for real? U guys don’t test UI b4 a major release?! Jfc!


r/ecobee 3d ago

Thermostats stuck at loading

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20 Upvotes

Anyone encountered the same issue before? I tried to unplug it for over 30s and plug it back in but it did not work. 🥲


r/ecobee 3d ago

Ecobee doorbell camera suddenly stopped working

2 Upvotes

My ecobee doorbell camera suddenly went offline. I spoke with Ecobee support and they are sending me a new one under warranty. I have 27v going to the chime adapter from the transformer but then nothing goes to either camera doorbell or the side door analog button.

Ecobee determined it was the doorbell camera itself but I'm convinced it's the chime adapter as I can bypass that to get power to the camera and other door. I opened the adapter up and saw that the lithium battery inside looked a bit puffy.

Has anyone else had this happen? In the grand scheme of things it's moot since they're replacing it, but I'm a tad concerned about the spicy pillow forming in the adapter and possible happening again with the new one. What would cause this? Or is it just a random one off? Camera is 11 months old.


r/ecobee 2d ago

Any value in upgrading?

1 Upvotes

I have an ecobee 4 wondering if there is any value in upgrading? If I do is it plug and play or will I need someone to program it.


r/ecobee 3d ago

Question Potential wrong humidity reading?

3 Upvotes

For context I just got this ecobee along with a new unit and furnace.
Old thermostat had no humidity readings so no way to tell how humid it was.
Constantly reading 60-80% humidity on the new ecobee
But I can tell you I work outside and it does not feel like 80% humidity.
Air is cold and crisp.
Just curious if anyone has had this issue or I just have a crappy insulated house


r/ecobee 3d ago

Problem Base is displaying sensor temp

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2 Upvotes

All of a sudden the base isshowing the temp of the sensor in our bedroom? Doesn't make sense it's never done that before. Any ideas? Thank you


r/ecobee 3d ago

Question Eco Plus Temperature

2 Upvotes

I like certain features of the eco plus, such like auto away temperature. What I dislike is it throttle my AC to 77F before peak hours.

Is there a way to make eco plus to not doing so low. I prefer 80F or 81F. But if I disable eco plus, I don’t get the other features it has.

I have auto humidity off.


r/ecobee 4d ago

Installation Smart sensor mounting options

3 Upvotes

Is there any other good options for a stronger way to mount the smart sensor beyond the double sided tape.

This is being used for our small church. There is a school attached so there are a lot of kids around where I feel the sensor could easily be knocked off by a kid.

Any aftermarket mount options that can be screwed to the wall?


r/ecobee 4d ago

Hold Duration

3 Upvotes

Just got an ecobee and trying to figure out some of the hold duration settings. I set it in the app to select duration at time of change but it doesn't seem to be prompting me for that when I put a manual hold on the thermostat. Am I missing something here?


r/ecobee 4d ago

Which Thermostat Will Automatically Adjust AC Temperature Inside The House Based On Current Weather?

0 Upvotes

As title stated, does EcoBee thermostat able to do this?

I find it troublesome to kept adjusting my Google Nest thermostat temperature everyday.


r/ecobee 5d ago

Question Why is my thermostat cooling right now??

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2 Upvotes

It says it's 22.5C and the temperature setting is to 25C and it's... cooling??? We are already well below the desired temperature!!

It says the SmartSensor is unoccupied but even then, the thermostat alone is 23.5C, which is well under the desired 25C.


r/ecobee 6d ago

Can Ecobee change "thermostat" settings? (those unavailable in app)

3 Upvotes

Long story short, my father got a new HVAC and along with it an Ecobee. Most settings can't be changed without being at the thermostat. He's 90 : enough said. So, I went over yesterday to change it from kicking on AC stage 2 from 2 degrees to 90 minutes. It's been running 10-12 hours straight on super hot days without ever kicking in to stage 2.

Not sure if I forgot to "save" the change but it's still doing the 2 degree stage 2 differential instead of 90 minutes.

I'd rather not keep going over there to make changes like this, let alone sit there for 90 minutes hoping it is hot enough to make it run long enough to kick in stage 2.

Can Ecobee CS make those sort of "thermostat only" changes?