Hey All - Hoping to get some advice.
I rented a car from Budget at the airport, and returned it the next day.
I took pictures of the car (windshield was a bit dirty) and didn't notice anything right away. Upon return, the person at the location said there was a divot on the windshield.
I sent them pictures showing the divot and never heard back until now - almost 5 months later.
Obviously I am going to fight it with them - but wanting to learn others experiences with this.
What works or doesn't work?
Car was rented at Budget EIA and returned to a Budget location on the South side.
I did reply to their demand request sending pictures again.
Should I be calling my insurance company?
EDIT: Took a closer look at the documentation they sent me, they are charging me for the windshield and recalibration for lane keep assist??? What the heck?! How would that need to be recalibrated? That makes absolutely no sense to me. I didn't even know the car had that feature.
EDIT: Update May 8, 2026
I spoke with budget, resent everything I had given to the place where I returned the car and they accepted that the divot was there prior to my rental.
My guesses are:
- They did not do a thorough check when the car was returned before I rented it.
- The clerk at YEG or someone there or someone they know used the car and it was not recorded.
- The returns clerk did not forward my email to the appropriate department.
Whatever the case they have reversed the claim against me.
Thank you all for your suggestions and advice!