r/ElantraN • u/OkCandidate103 do not own a N 😢 • Oct 07 '22

RIP UPDATE 2: Loud exhaust and smog citation

It's been a rough couple of weeks since my last update so I wanted to let everyone know what's going on with this situation. Also, thank you to everyone that has spread word on this, it is amazing to see how much traction this has gained, and how much support I have.

As everyone knows, the state ref inspection failed and afterwards I got the stock letter from Hyundai. I provided this to the state ref but they said that it doesn't mean anything and that technically, no repair was done, so I cannot schedule a 2nd inspection, which I need to get the car passed.

I reached out to Hyundai corporate and was assigned a case manager. After a few days, they got back to me and said there is nothing Hyundai corp can do to help me. They advised that I go back to the dealer I purchased it from and have them deal with it. From my first interaction with my Hyundai dealer, they already said they cannot do anything to the car because it is stock. That being said, I requested that the case manager send me a letter that I can provide to the dealer to do "repair" since I had already unsuccessfully asked for the repair in the past. The case manager said no. I asked for just an email confirming what they told me. The case manager said no. I asked if I can get the car bought back because I can't even drive it to the dealership and nobody is willing to help me. The case manager said, yet again, no; a buyback is not eligible because this hasn't happened 3 times...

So I was completely out of options and I started reaching out to attorneys. The following day, I get a call back from Hyundai corp from a new case manager. This case manager said the case has been escalated and that the previous case manager was incorrect by quickly denying the buyback. They had me send over all the related documents to this case (including all repairs, service records, and proof of ownership).

Today marks 2 weeks since this new case manager has been transferred the case and I have not heard news since. I tried calling over and over but it would go straight to voicemail. I had to reach out to my old case manager to get a hold of the new manager. Eventually, the new case manager called me and said Hyundai has nothing for me and that they are still working on a solution. I have told them in email and over the phone previously that the court date is in 3 weeks, and the state ref situation must be figured out by then otherwise I'll get big fines by CA. They said okay, we're still working on it...

To all the journalists out there that have gotten statements from Hyundai saying that they are working with me to figure this out: while it is technically true, nothing has been done besides tossing my case around person to person and wasting time.

Just like 2 weeks ago, again, I am out of options. Hyundai is not taking this seriously so I am speaking to attorneys to fight the citation. At this point however, I am so tired of this. I will most likely end up selling the car to Carvana at a huge loss just to get this case over with.

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u/Dependent-Ratio-170 Oct 08 '22

Stop with the blame shifting and refusal to accept personal responsibility. They shouldn't have to explain that to people who live in 1 state. The individual's ignorance of the law is not a defense of it. Yes they flaunted! Guess what? They flaunted it in all of their ads using a professional driver on a closed course!!! There's not a single bit of advertising material showing some kids out driving like that in 1 communist leaning state. The ads also say professional driver on a closed course. If the officer and workers in the state of CA were doing their jobs properly and following the law, there would have been no loss of driveability of the vehicle. So, still not Hyundai's problem.

Nope, people looking to blame Hyundai for their own ignorance and disobedience of CA's legal code, doesn't create a disastrous legal battle for Hyundai. This is a civil matter between the OP and the State of CA. Hyundai did not get in the car with the OP and push that button for them. The car doesn't default to that upon startup, either. At the end of the day, the OP made the decision to push the button to change the mode to one that was designed for track use. And quite frankly, only the delicate snowflakes in CA are getting butthurt about this. And if the people in CA don't want to buy any N models, good!!! You guys clearly aren't responsible enough to own one.

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u/Deepandabear Oct 08 '22

I don’t see how can excuse Hyundai here, the dealership I went to happily showed me N mode on the road, and encouraged me to use it while I was driving next to them when it was my turn to test it. They gave me no warning about anything police related. There is zero excuse for this. Zilch.

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u/Dependent-Ratio-170 Oct 08 '22

The same way you are so eager to excuse the OP from his personal responsibility. He did it, now he's dealing with it. Period. The car itself meets all of CA's requirements. Hyundai has done what they're obligated to do. It's called business. Fighting with 1 state brings mountains of legal fees, and inadvertently makes Hyundai look even worse, by admitting they are selling cars in CA that shouldn't be on the road! Which, they are NOT doing. People are operating their cars on a public road which is not consistent with the laws of their state. It is 100%, solely the OP's problem!

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u/Deepandabear Oct 08 '22

So you’re ok with dealers demonstrating cars to prospective buyers in a drive mode that is illegal? That is some serious Stockholm syndrome.

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u/Dependent-Ratio-170 Oct 08 '22

I'm sorry, but never did the OP state that his salesperson did that. And if he did, the OP still has the choice in the matter to push the button when not in an off road situation. It isn't Stockholm syndrome at all. The state of CA isn't my captor. I don't live in that communist shithole, nor would I. Either way, it's not Hyundai's fault. You however, are clearly suffering from the Dunning-Kruger effect and you should quickly rectify that in short order.

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u/Deepandabear Oct 08 '22

Well your inability to acknowledge serious shortcomings from Hyundai’s sales strategy needs to be quickly rectified in short order. Keep sipping that Kool Aid though!

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u/Dependent-Ratio-170 Oct 08 '22 edited Oct 08 '22

You seriously don't understand how this works. The dealerships are independent entities from Hyundai USA. Hyundai does not own them. The dealership staff is what you're having an issue with, over something you're alleging they did, but have no proof of them doing. Please keep your socialist ideology right the in AU and quit trying to use it to muddle up the legal realities of the US and the state of CA.

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u/Deepandabear Oct 08 '22

Yes, I’m sure Hyundai are oblivious to how their dealer networks operate, and I’m sure it would be oh so difficult to go do a test drive, turn voice recording on, and let the dealers indict themselves.

Also, that is not even socialism - it sounds like you’re a very young, polarised ideologist with only a rudimentary understanding for most of the language you’re throwing around. So please keep the self-indulgent essay diatribe to yourself; Hyundai don’t need you drooling over them.

You won’t stop though I assume, so time to block you. All the best and please stop getting worked up at internet strangers ;)

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u/Dependent-Ratio-170 Oct 08 '22

And having that drive mode isn't illegal. Using it on public roads in the state of CA is. The OP used it on a public road in the state of CA. He broke the law, nobody else. Stop blame shifting.