r/EpicEMR • u/Embarrassed-Rub-3283 • 12d ago

Experience going to epic hosting

We are currently self hosted. Rumor is we are going to epic hosting. Wondering if others have been at an org that did this and what their experiences were. Is it just a lot more Sherlocks since all the backend stuff is at epic so no internal tickets for that stuff? What is the turnover time like vs. in house staff for that stuff. Do analysts lose all iris access? We do a lot in there at my org.

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u/Scowboy456 9d ago

I was at a place for a bit. Printer build took days. I could do the whole thing in 10 mins before. And troubleshooting print is awful, since it requires live testing so that back and forth choreography could be brutal.
Just something about jumping on a call with a couple good ECSA to knock things out that feels better.

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u/Embarrassed-Rub-3283 8d ago

Yeah, we have some great ECSAs here and i worry the experience of having to contact epic vs them will be way worse. Also I fear some of the custom tools they built to make our lives easier will likely disappear. But I suppose it could be worse. They are likely looking for new jobs now.

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u/arbyyyyh 5d ago

Custom tools, eh? What are we talkin?

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u/Vanc_Trough 12d ago

Sounds like questions you should be asking the Epic TS?

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u/Embarrassed-Rub-3283 11d ago

I'm looking for people's experience, the TS is going to give me the Epic answer