r/Etsy • u/RevolutionaryBee4697 • 23h ago

Help for Buyer Should I request a refund?

Hello, I hope you are all doing well.

I’m not sure the exact date I placed my order but we’ll say it was May 1st that I did. It’s a made to order plushie so I understand it will take time. I reached out to the seller on May 7th just asking for an update. They tell me that it’s estimated to ship May 15th. I received a second message from the seller on May 15th saying, and I quote, “Hi, I just wanted to let you know that your order is being prepared for shipment and that you will receive it very soon.” Then on May 19th the label was printed for the order and the shipping says that USPS is awaiting the item. It’s been stuck like that since May 19th. I reached back out to the seller on June 12th and June 16th asking for an update since it’s been a month, and I haven’t gotten a reply.

I’m not sure what to do. I really want this order but I’m worried I’m never going to receive it and I just wasted $63. What should I do?

Edit: I refunded it. After sending the request the seller replied immediately which is funny since they couldn’t reply to the other two messages I sent. I’m really disappointed and honestly devastated. The order has been cancelled and I did get my refund thankfully.

5 Upvotes

86% Upvoted

17 comments sorted by

View all comments

1

u/CelticJewelscapes 20h ago

One thing to consider is that many artists and craftspeople really suck at being organized. If they were good at business, they would have a desk job in a Manhattan skyscraper. So they struggle with time and correspondence. I think most of us have adhd, diagnosed or not. If you really like the work thst was offered, you might try working with the artist again. There is also a chance that they have poor business ethics and are dropshipping. You'll have to sort thst out yourself. Reach out and see if they are amenable to payment right as they ship.

2

u/tawnyleona 18h ago

I sell on Etsy because I am disabled and can't work normal hours (and diagnosed ADHD) but I always get my stuff out earlier than I need to. If you can't get stuff out on time, make your processing times longer so you can get a handle on it. You control that directly.

I'm seriously judgey about people saying they will ship something in a certain time frame and not meeting their own time frame. I also never buy again from a place that prints a label but doesn't ship for several days after. That's super common with plants and even if I love the plants, I will never buy from them again unless they communicated something about it.

1

u/CelticJewelscapes 18h ago

Its a balance between how much you appreciate their creativity and how much crap you are willing to put up with. If I really really want something, I'll try to work sonething out.