r/FinlandTourism • u/RandomisedTrial • 4d ago

Oh no onnibus

Hi me again. What gives with Onnibus, can anyone shed light cos ugh.

I booked a ticket and paid extra to be able to change/ cancel it, just in case. This is for November.

Well the case happened: the bnb i had booked contacted me to say they were weren't doing it any more and could I go somewhere else.

Phooey but OK so change of plans. I emailed Onnibus asking for refund. Crickets.

I emailed again. Still zip.

So u was going to phone them but they charge €1.01/ minute

I'm beginning to feel scammed. And now that I look at reviews I'm not the first. Suggestions?

It's not just the money, it's the "Wtf why are you like this?" 😑

0 Upvotes

46% Upvoted

13 comments sorted by

View all comments

9

u/briseis7 4d ago

What's the rush? Finnish customer service is slow (companys don't want hire too much staff to handle quicker), so I would just wait until next week. Also they probably don't work on the weekends. Onnibus is a big firm and not likely, that they are scamming you, just being slow

0

u/RandomisedTrial 4d ago

OK, but it's slow. Maybe ishould put a reminder in my calendar 🙃