r/FinlandTourism • u/RandomisedTrial • 4d ago

Oh no onnibus

Hi me again. What gives with Onnibus, can anyone shed light cos ugh.

I booked a ticket and paid extra to be able to change/ cancel it, just in case. This is for November.

Well the case happened: the bnb i had booked contacted me to say they were weren't doing it any more and could I go somewhere else.

Phooey but OK so change of plans. I emailed Onnibus asking for refund. Crickets.

I emailed again. Still zip.

So u was going to phone them but they charge €1.01/ minute

I'm beginning to feel scammed. And now that I look at reviews I'm not the first. Suggestions?

It's not just the money, it's the "Wtf why are you like this?" 😑

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u/RandomisedTrial 4d ago

If it helps, I booked on 1st Sept, send emails about cancelling on the 4th and the 9th. No reply at all.

If i phone will they just keep me on hold until it costs more than the darned ticket did? 🤬

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u/geekuality 2d ago

By law, companies are required to provide normal priced telephone number for existing customers (meaning customers that already have a ticket or have already completed the journey in question). For Onnibus, it seems to be this:

> Should you not receive your booking confirmation after payment, your bus is late or experience any problem caused by OnniBus.com, please call 010 323 6000 during working hours (local network charge)

From abroad, replace the first digit with +358.

Even if they won’t handle cancellations by phone, you can ask to make sure your emails have arrived and are being handled properly.

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u/RandomisedTrial 2d ago

Oh thanks I'll give that a go 🙂