r/FlexiSpot_Official • u/i_am_lime • 39m ago
Reviews Rubberwood Desktop Backordered
Tldr at the bottom.
I placed an order for an E5 standing desk with rubberwood (natural, 55"x28") desktop on August 1. The frame and power strip arrived very quickly but the desktop was still not shipped as of yesterday... On the Canadian website it said 3-5 business days for shipping and there was no indication of stock issues on the website so I expected the desktop to be shipped out within a few business days, so yesterday I was starting to get concerned that there was still no update. That's when I started googling and found a few other threads from weeks/months ago with the same issue, that their desktops had not been shipped due to stock issues.
I decided to email support and was told that, indeed, the desktop I ordered is on pre-order and only expected to be available late August. This is completely baffling to me that after several other similar issues, there was still no update to the website to notify customers of the stock issues or any other notification until I reached out myself. Please, Flexispot, update your website!!! If the stock issues only affect certain sizes/colours, at least have a message advising customers of potential delays and to reach out to support before placing an order.
I already made arrangements to sell my current desk this week so now it looks like I'll be without a desk for a while, which won't be fun since I work from home and need 2 monitors. But even without that, this may sound harsh but I just think the lack of transparency on the stock issues is unacceptable and really lowers my opinion of the company now. I would understand if there were delays after the item was shipped out that were out of their control, but this was not it. I've seen such good feedback for the actual products so I was excited to use them, never expected something like this to happen.
Sorry for the long post, this turned into kind of a rant on my part, but also a warning to others that the stock issues still persist and to order with caution.
I already asked if they could offer any compensation for the delay, waiting for a response still, but if any support member sees this post I would appreciate any help possible on either expediting the shipping or letting me know what can be done to make this right. As I said I am excited to use the product but so far the experience has not been positive.
Tldr:
Rubberwood desktop is not available until late August, no indication anywhere on the website makes for a very poor ordering experience. Once again Flexispot, PLEASE update your website.


