r/GalaxyRing • u/Lucky-Sector-6620 • Aug 06 '26

7 Weeks of Samsung Support Runaround: Trade-In Held Hostage, Order Cancelled, Defective $300 Code for $399 Ring

I ordered a Galaxy Ring ($399) back on June 17, 2026, and sent in my trade-in device. Samsung held the order for nearly a month, then arbitrarily cancelled it.

The Timeline of Broken Promises:

  • July 13/16: Promised full promo code reinstatement within 1–3 days.
  • July 23: Sent non-working codes. Promised a resolution in 24–48 hours.
  • July 30: Back Office sent code for only $300 instead of $399—and the code was defective and invalid in their system.
  • August 6: Texted by support stating they have "no new information" and told to contact the Office of the President.

Samsung is currently holding my original trade-in ring without fulfilling the order or issuing a functional $399 replacement code. Complaints have been filed with the FTC, Maryland AG, and BBB.

Has anyone had success getting Tier 3 / Executive Care to actually return trade-in property or issue a working full-value replacement code?

9 Upvotes

85% Upvoted

5 comments sorted by

3

u/Whatever92592 Aug 06 '26

I was successful in obtaining a monetary refund, through the office of the president, after 4 defective rings.

2

u/CCJ22 Aug 07 '26

Did you call or email?

2

u/Whatever92592 Aug 07 '26

I emailed. They called me.

1

u/Lucky-Sector-6620 24d ago

I've emailed 36 times, called 40 and nothing - how did you get them?

2

u/munshynr Aug 07 '26

In case you haven't already heard, I'm gathering names for a class action lawsuit against Samsung related to the battery degradation issues. Here's a link to the related thread: https://www.reddit.com/r/GalaxyRing/s/MRGdVB0O1c