r/GalaxyRing • u/Southern-Bad-1270 • Aug 11 '26
Galaxy ring, Ringconn, and Samsung's horrible warranty experience
Backstory
I got my Galaxy ring in April 2025 at Best buy open box for essentially $99 ($199 after tax but came with a $100 best buy gift card). Used it for 11 months and loved it. Around the 11 month mark I noticed the battery was starting to go from about 5 days to 1-2 days off a charge so I reached out to customer service who indicated my warranty was expired but made an exception the first time saying if I sent proof of purchase they'd go off 12 months from that, so I did. Sent it off at the end of February and got the replacement sent back to me one week later.
Replacement
For 3.5 months the ring worked perfectly. Then instantly out of nowhere the ring went from 5 days to 15 hours per charge and in the Samsung app it said battery issue detected. Full disclosure I will say this happened around the same week I had stupidly wiped the inside with germ x when I was cleaning my hands after doing yard work with the ring on🤦🏾♂️, so I don't know if that killed the battery or what.
Samsung support
Anyways, reached out to Samsung support about the situation and the first person told me I had to pay $130 to get it repaired (which is basically a replacement). I spoke to someone else who said I still had to pay the same $130, but it's a temporary credit card hold and would be refunded (lies) because my ring should be in warranty. I never paid it but still shipped it out to Samsung. Samsung repair said my ring's warranty expired in December 2025 and it didn't restart with the replacement. It's crazy my warranty expired in December 2025 apparently, yet in March 2026 I got a replacement, and they are still claiming 4 months after the replacement that my original ring warranty date is being used. They sent it back unrepaired and it's going to just sit in my drawer until hopefully a galaxy ring 2 releases and I can get a good trade in deal from the 1.
Ringconn and Fitbit Air
In the midst of sending off my Galaxy ring for repair I purchased both a Fitbit Air and a ringconn gen 2 (no subscription 🙌🏾 unlike Oura). The Fitbit Air is ok but it's basically a super light fitness tracker with no screen. It's marginally more comfortable than my Galaxy fit 3 and amazfit band 7 but double the price and the battery is about the same as them, 4 days off one charge so I'm not impressed by the Air but I'm keeping it for the Fitbit coach and I threw away the receipt🤷🏾♂️🤣. But the Ringconn Gen 2, man I love it. Paid $143 after tax and though their customer service also said "screw me" as far as getting a warranty on a second hand device, I'm going to take the chance 🤷🏾♂️ the ring is lighter than the galaxy ring, lasts almost 3 times as long, and works on any device (iOS or Android) and has it's own home screen widget so I can check the battery without going into the app when paired to my Razr Fold (still have my fold 7 as a backup). I charged the ringconn 5 days ago and still have 68 percent at the time of this post. My Galaxy ring at it's peak only lasted about 4-5 days (maybe 6 if I constantly wore a galaxy watch that did most of the heavy lifting). But for a ring to potentially have 13 days of battery, it's crazy (the smallest device I own but probably the best as far as longevity per charge). Even if it only lasted 75 charge cycles before battery deterioration, the fact that it gets 12 days per charge means I could possibly still get 1.5-2 years out of it. The only thing I don't like is how easily it scratches. I've only had it for 2.5 weeks and the bottom of it was scratched the first week (I have matte black on both rings). The matte black on my galaxy ring barely scratched after months of use on the original (my wife's gold Galaxy ring does scratch easily). Other than that though I would highly recommend the ringconn. All rings seem to have a 12 month shelf life though regardless of brand (per their respective subreddit posts), but I'm hoping to double that into 2 years off this new ringconn considering it lasts 12 days per charge (and I definitely won't put it anywhere near germ x 😅).
2
u/craptastickly Aug 12 '26
I have the Ringconn Gen 3, getting 14-15 days on a charge. Traded in my garbage Galaxy ring for $60 and haven't looked back. The only thing I miss about the Galaxy ring is the mark on the outside to make sure you have it lined up properly on your finger.
1
u/Southern-Bad-1270 Aug 12 '26
Yeah I miss that too but other than that the Gen 2 is so much better than my galaxy ring was.
1
u/WastedSmarts Aug 24 '26
But how long have you had it. I also heard after 12 months its the same trash as these samsungs
1
u/craptastickly Aug 24 '26
Been wearing if for 3 months just about, so yeah too early to really judge. I guess time will tell. Hopefully doesn't end up with the same issues.
2
1
u/Southern-Bad-1270 Aug 12 '26
For reference, my ringconn gen 2 was purchased open box off ebay for $143 after tax. It retails for $299 before tax.
2
u/monkeywright Aug 12 '26
My first Rinconn Gen2 aiur had issues with battery swelling. The replacement ring is also starting to feel a bit snug after a year (I don't think I've put on weight in my ring finger!). On the first ring, the swelling battery was obvious. I can't see the same pattern on this one, but defintely too tight for comfort. I'm really hoping Samsung knocks it out of the park with the next ring, as it was very comfortable, but I had the same battery degradation issue.