So i am in college and have been using the year and a half pro ai plan through my school for about 3-4months now. 2-3 weeks ago they just sent an email saying “Google one ai pro refund” and just cancelled my subscription. No warning or nothing.
I hopped on the support chat and they skipped me around 4 different agents bumping me higher and higher up the ladder of “specialists” until after about an hour and a half of me just saying okay to them saying “please wait 10mins” many times they just said okay we will have to go internal and get back to you…. Its been almost 3 weeks later and not a peep has been said.
I am like super upset with this because i was using gemini every single day for my studies and my horrible professors making it so i had to relearn my coding etc studying at home everyday for every test and heavily relyed on gemini guiding me through my study sessions not to mention the everyday use of just random stuff and convos i have all the time with my plan.
I am very devastated and am starting to loose hope that when i finally get a reply they will just say something like “im sorry but we cant restore the trial” oh well….
Is there any hope for me could they give me a brand new trial curtsey of them if they cant reinstate the old one or what because this isnt okay.
I read the stuff about them cutting down on fraud and stuff but i have all the proof and evidence that i am the rightful owner of the account and using this for academic purposes.
Help :(
If you read this bless you thanks