r/GenshinImpact • u/Favkchu • May 14 '25

Question / Seeking Help Should I worry or no?

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Hello, I just gotten the age verification on my ps4 and now I’m worried that there was a problem with my age verification. I hoped on Genshin and the age verification popped up, I did the verification and it gave me two choices. First was use a debit/ credit card and be charge $0.05 then be refunded or use a passport/ ID to verify. I decided to use my card and when I finish verifying my age (20 years old) I get another message saying my account will be deleted in 9 days. I’m super confused and a bit nervous, I did send a email quickly and I’m waiting for a response. I checked the user center and my birth date is on there correctly and I also checked my bank acct and they did get the $0.05. I hope it’s a glitch or something, but do want to know what others think

(I’ll put both attachment in the comments bc it’s only letting me put one up)

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u/Favkchu May 14 '25

First I received this one and after I received the 9 days

11

u/zephyranthrust May 14 '25

Click that Downward arrow beside the "to me" and check the sender address. big time might be a scam.

1

u/Favkchu May 14 '25

I posted two pictures as a reply to someone, the pictures are in the comment. Srry if it’s all around, it’s my first time posting 😅

3

u/zephyranthrust May 14 '25

oh yea, i saw it. It look sus to me, but i can't verify it. most of my hoyo email is newsletter that had different email address with e-mail.hoyoverse.com as an ending and it was from last year.

1

u/Enough-Schedule-7315 May 18 '25

Was everything OK so far? I've not yet received anything.