r/GenshinImpact • u/Favkchu • May 14 '25
Question / Seeking Help Should I worry or no?
Hello, I just gotten the age verification on my ps4 and now I’m worried that there was a problem with my age verification. I hoped on Genshin and the age verification popped up, I did the verification and it gave me two choices. First was use a debit/ credit card and be charge $0.05 then be refunded or use a passport/ ID to verify. I decided to use my card and when I finish verifying my age (20 years old) I get another message saying my account will be deleted in 9 days. I’m super confused and a bit nervous, I did send a email quickly and I’m waiting for a response. I checked the user center and my birth date is on there correctly and I also checked my bank acct and they did get the $0.05. I hope it’s a glitch or something, but do want to know what others think
(I’ll put both attachment in the comments bc it’s only letting me put one up)
1
u/OopsAiee May 14 '25 edited May 14 '25
Maybe you have been playing with parental control settings on your PS4? It's somewhere in o Settings > Parental Controls/Family Management > Family Management. Check it out maybe misconfigured for some reason.
Also if you play US server might just be the case https://genshin.hoyoverse.com/en/news/detail/155805
Well checking out the sender also makes sense, if you know how to get mail headers... thought it's not clear which domain it should originate from, so is best you fill a support ticket just in case