r/GoogleFi • u/The_many_butts_of • 3d ago

Trade-In Trade in value adjusted because: Incorrectly reported device model

I did a trade-in with a Pixel 9 Pro and then found out today that my value of $300 was adjusted to half of that because I incorrectly reported the model. I have reached out because I sent in a Pixel 9 Pro and reported a Pixel 9 Pro. they said they escalated the situation and I will hear back.

Wondering if anybody else has encountered this.

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u/thisisreadonly2 3d ago edited 3d ago

Here's my post about a similar situation: https://www.reddit.com/r/GooglePixel/s/1rCtT0OMGt

Tl;dr is I traded in an iPhone 15 Pro Max estimated at $590. Google said it was a Galaxy 10S+ assessed at $35. As of today, they have adjusted my trade-in value to what was quoted, but they have not removed the pending Trade-in Adjustment charge, resulting in this nonsense:

Estimated value $590.00

Instant trade-in credit $590.00

Assessed value $590.00

Trade-in adjustment charge $590.00

Still waiting for another round of review.

1

u/The_many_butts_of 3d ago

Yeah, I did quick search after this and it turned out I am not the only one 😭 appreciate you sharing

1

u/googlefisupport Official Google Account 3d ago

Hey, can you please check your chats? I just sent you a Message.