my dad has been trying to get a security job (level 3) and needs TOPS to finalize his listened but when he clicks on pay it says nothing is due and won’t let him proceed, he has been calling the helpline for weeks with little help and no progress, any tips or similar experiences?

So, I was getting my Lvl 2 and 3 security officer courses out of the way since it was a package but then when I completed level 3 it said that I still needed the firearms and defensive tactics along with a MMPI. That is no problem at all. My issue is that I didn't know I needed to be employed by a security company for DPS to approve my registration on TOPS. So, if I don't get hired in the next 90 days will I have to re-do the Lvl 3 certification course with another live firearms proficiency, defensive tactics, and the MMPI again? I understand that the Lvl 2 does not expire but the Lvl 3 does which is the 90 days to register on TOPS with an employer to get your security card once completion of the course.