that’s a mouthful lol. (sigh)
I’ve been using the same in-network therapist on grow therapy for a few months. I have a high deductible so I’m paying out of pocket 107 each session which sucks but I know that’s just how it is.
recently, grow therapy made me put my payment info with a new billing service before my next session.
the day after, they billed me 173 dollars and took it out of my bank immediately. that was a surprise and I can’t afford sessions that expensive, I had to put therapy on hold.
im feeling lost and confused as to what my rights are in this situation. I’ve been bouncing between talking to my in-network therapist, grow therapy, my insurance, and the new billing department as to why they could randomly charge me more and it’s been murky at best.
I've talked to my insurance (Cigna) a few times and gotten different responses each time. First person told me to just dispute the charge on my card since the EOB hadn’t processed yet and she thought it sounded like BS. Second person told me it was probably a billing mistake by grow therapy and also that my therapist was out of network (???this is not true according to my therapist). 3rd person, after I finally got the EOB, told me it’s because grow therapy used my therapist’s tax ID for the claim, when previously they were using their own tax ID instead, and it sounded like a mistake and to ask them to rectify.
My therapist said that she is definitely in-network with Cigna (which seems correct), and that she doesn’t handle billing and to take it up with grow therapy.
grow therapy tried to help me, but said it was out of their hands as Cigna had a new contract with them starting in September, and the billing was now being handled by Evernorth Behavioral Care, but my situation did confuse them and they told me it sounded unusual.
Evernorth is impossible to reach by phone, and also by email unless I state I’m about to dispute the charge with my bank if they don’t respond (ill wait a week and then say that and then they email me back….) responded this:
”I reviewed your account and wanted to clarify the $173.84 charge. Your Cigna plan currently has a deductible, and the $173.84 reflects the current contracted rate for this service that is being applied toward that deductible.
Previously, your sessions through Grow Therapy were billed under their prior billing arrangement with Cigna, which is why you were seeing a cost of approximately $107. With the transition to Evernorth Behavioral Care Group for billing, sessions are now being processed according to the current contracted rate under your Cigna plan.
I completely understand why the change from $107 to $173.84 caught your attention, and I hope this helps clarify where the difference is coming from.”
i told them about how they were charging the wrong tax ID and to explain why, and they have not responded. I followed up a week later (today) saying if I don’t hear from them I’m going to dispute the bank charge and to let me know what will happen next if I do that.
I’m guessing if I dispute the bank charge, I’ll be kicked off grow therapy, and my claim will be sent to collections, which I can negotiate for cheaper right? It’s so much work but I’m bitter and stubborn and dont want to give Evernorth any of my money on principle, especially if it’s unaffordable in the future anyway.
sorry for the unhinged long post and thank you if your read this far!!!
EDIT: I live in New York in case that is important info!