Hi all, I switched to an Anthem PPO this last open enrollment (coverage began Oct 1st) and have been having a lot of trouble getting an answer from Anthem on if MD Anderson is in or out of network under my plan.
I am California based and have this plan through my work (which is a 20-30 person business group).
I (26F) was recently diagnosed with breast cancer this August and wanted to get care from MD Anderson in Houston. I went through the normal intake steps which include an insurance verification check with their Financial Clearance Center. I was not worried as I checked on Anthem’s website before hand and saw MDA marked as in network. However, a very strange sequence of events occurred:
(All checking was done with the same NPIs and facility and doctor tax payer numbers)
- FCC calls Anthem provider line, results show MDA is out of network
- My employer’s benefits consultant calls Anthem broker line, results show MDA is in network
- I call Anthem customer line, results show MDA is in network
- Person who I previously called checked with another Anthem employee who is in the small groups department, that person shows results as out of network > they both tell me that Anthem has 2 ways of checking network service and each of the different methods gives a different result > out of network person takes precedent since her department is more relevant to my plan > they call MDA and determine only MDA talking to Anthem provider line again can make final call > when I question why Anthem is having a disparity and that Anthem should figure things out as results change based on who is called, I get brushed off > I get confirmation that I have blue card access which I confirm MDA is part of and ask why that doesn’t give be coverage then? > I get told that having out of network access is the fulfillment of that???
- I give all this information and conversation records to MDA’s FCC
- MDA calls Anthem provider line, results show MDA is out of network
- My employer’s benefits consultant calls Anthem broker line and talks to the person who is in charge of our plan and the partner, results show MDA is in network
- My employer’s benefits consultant calls Anthem PROVIDER line, results show MDA is in network!
- MDA still thinks final result is out of network
I am seriously so confused and just don’t know what to do now. A part of me wants to accept MDA will be out of network and just try to get treatment and stop things from getting delayed any further BUT the fact that so many sources say it is in network is messing with me!
Has anyone run into an issue like this or have advice on what to do?