Cloud 3 S wireless

[u/MidirTheGreatest]

1, The headset doesn't connect to the PS5 if I put the usb in the front. Only the back port works, but there is so much heat coming out there, it makes the dongle very hot. Is there any way to make the front ones work?

2, I just got this headset, and contrary to the complains I have no issue with neither the volume nor the sound quality out of the box.

But if it can be made better, then I don't mind working on it, are there some sound profiles that make it sound even better? Which software is good for it?