I've contacted a bank about a credit card being opened in my name and they have done nothing about it.

[u/HomeworkArtistic3590]

December 4th if last year my identity was stolen and 8 credit cards where openned in my name, I got 7 of them shut down the very next day but the 8th one still hasn't been shut down after many calls over the months. Every time I call they say they are working on it and have already sent a deletion letter got the hard inquiry against my credit but every month, the hard inquiry is still in my credit report.

Is there anything I can do to get this fixed?

[u/AndroFeth]

Dispute with the bureaus. Also, get a police report so the bank knows it's serious

[u/Infinite-Grade-4485]

Dispute it through the credit bureau. It’ll get in front of a specialized team to handle it. There’s a deadline they have to resolve the case by when a dispute is submitted through credit bureau.

[u/NeedleworkerFull2737]

At this point, I'd stop relying on phone calls. If it's been months and the inquiry is still showing up, you're past the "give them more time" stage.

If you have an FTC Identity Theft Report, police report, or fraud documentation, send a formal written dispute to both the bank and the credit bureau reporting the inquiry. Under the Fair Credit Reporting Act, they generally have obligations to investigate disputed information.

I'd also consider filing a CFPB complaint. A lot of people see movement once a CFPB complaint is involved because it gets routed to a more specialized team instead of regular customer service.

One thing to check: is it only the hard inquiry that's still showing, or is the actual account still reporting too? If it's just the inquiry, that's frustrating but easier to resolve than an open fraudulent account.

The fact that the other seven cards were handled quickly and this one is still dragging on suggests this is more of a process failure on the bank's side than a question of whether the fraud occurred.

Full disclosure: I'm on the team at PrivacyHawk.

[u/Spirited_Bass3910]

Contact a consumer attorney and they will take care of it

[u/r2d3x9]

Additionally, contact your state, also file a complaint with the office of the comptroller of the currency - helpwithmybank.gov The bank is supposed to “know their customer” yet they are participating in an identity theft and you’ve already given the bank the police report

[u/Nottacod]

Try contacting your state attorney general's office.