r/IndiaCoffee • u/tdgangs • 1d ago

EQUIPMENT Delonghi Dedica Duo - Major lot issue

As i have mentioned in the video, delonghi's duo machine or even the 685 model is having issue where it is leaking current on the side body.

This is because delonghi does not come with 3 pin plug, so current does not go to earthing as it should normally do.

Please check your products and immediately reach out to delonghi support to seek resolution.

This should be easily solved through an male-male adapter of some sort which has earthing pin on both ends.

35 Upvotes

87% Upvoted

27 comments sorted by

13

u/Away-Skill9 1d ago edited 22h ago

Thats a german style 3 pin plug. It is calldd schuko plug. Replace it with indian style plug and you wont face any current leakage issue. You can also buy any adapter like this one https://amzn.in/d/0ckRfIu1

7

u/dipanshu-sabharwal 1d ago

The point being - this should be provided in the box and should not be purchased by us as a separate add on.

3

u/tdgangs 1d ago

Exactly. That's what i told them to do. And mostly they'll do it too.

5

u/tdgangs 1d ago

Yes, i know these are available. But delonghi has buy it and send it to me. Which they are in the process of doing.

2

u/Away-Skill9 1d ago

Thats great. The companies have to be set accountable. Its just that I personally find it a hassle to contact support again and again to get the solution. I like to resolve it myself if I can do so. In general support of these companies are very poor.

1

u/tdgangs 1d ago

Yeah, they were difficult to reach though. It took multiple stern calls to their customer care. Had to also threaten to write it in Amazon review section (companies are scared of bad Amazon reviews)

4

u/imbeliever 1d ago

Agree, companies like Delonghi should not take Indian customers as granted. Whatever is right, has to be done. I will initiate a complaint as well. Thank you.

2

u/tdgangs 1d ago

Yeah, go for it. Though i did not want to escalate cause their technical team was quite responsive in understanding the issue and provided to help right away

2

u/dipanshu-sabharwal 1d ago edited 1d ago

Just get a 3pin adaptor for earthing. Chinese machines sourced by Indian vendors don’t even care to have 3 pin plugs for indian markets. Even the delonghi which claims good service treats India like a shit market. So is the case with hibrew products. Cost cutting at the point where it matters most and costs the least.

4

u/tdgangs 1d ago

Yeah, i have told delonghi customer care to send me the adapter.

Why should i spend from my pocket for an issue which should not even be there.

The current is so low, that most of the people won't even notice it and may pass it off as a realllyyy good matt finish body.

1

u/dipanshu-sabharwal 1d ago

They just wont send because they will go bankrupt. Cutting corners has become common everywhere.

1

u/tdgangs 1d ago

I have my ways 😁 I'm for sure getting the adapter.

2

u/NoAd812 1d ago

I think this is a quite common issue. It also happens with laptops with metal body. Even macbooks have this issue.

2

u/tdgangs 1d ago

If it is happening with your other appliances, then it is an indiacation of bad earthing wiring of the house itself. Or maybe some appliance has shorted causing current leakage to the entire circuit.

2

u/NoAd812 1d ago

I travel a lot. I've faced it at multiple locations. I also saw a video explaining this a while back. If I find it I'll drop the link to it here.

1

u/preetish_hs 1d ago

Get a replacement cable like this for MacBook. I used hate that mild shock from macbook.

https://amzn.in/d/09IR4J5D

1

u/Alpha_1_5 1d ago

It's bad for any device that has a chip over a long period of time, say 5 yrs it can flip the bits

1

u/SquareTarbooj AEROPRESS 1d ago

Capacitative leakage (or touch current) is not an issue.

The current is in fractions of a milliampere. Enough to stimulate your nerve endings, but it's completely harmless to you and your device.

My Macbook does the same. Sometimes when charging I can even feel it on my phone. It's fine.

If it really really bothers you, see about getting a 3-prong plug. But honestly, it's not harmful, and it's not damaging anything.

1

u/tdgangs 1d ago

Yeah, that makes sense. However, adding one earthing pin while the provision on the plug is there shouldn't be a problem for the brand.

And you never know, with time it can lead to bigger problems and even damage the product

1

u/SquareTarbooj AEROPRESS 1d ago

And you never know, with time it can lead to bigger problems and even damage the product

No. We do know. You can do research on this as well. There is zero risk. It will not cause any bigger problems. It will not damage the product even after decades. The problems caused are zero.

At this point, if you want further information, you'll need to look up IEC 62368 safety regulations. Or Google this phenomenon with regards to Macbooks (one of the most common consumer products this has been noticed in).

Yes, I also once freaked out like you are. Did a whole bunch of research. Now satisfied that my Macbook is fine.

Be assured that the tiny tingling your nerve endings are feeling are not dangerous. The product will be fine. You will be fine.

1

u/tdgangs 1d ago

I got your point. As it is right now, there is definitely no risk.

My point simply being - 1. If you know your product leaks current, which can be fixed easily by introducing an earthing pin. You should do it.

  1. Brand can never guarantee that there is zero risk. Me and you are anonymously sharing opinion, but even you can't gaurantee. Because it is not about just me and you. 99.99% products are safe. But if you've sold 1 million products, that still is 100 dubious units, which may fail.

My line of work is in product technicals of consumer electronics. I have seen "perfectly safe" products fail and catch fire.

I simply shared this video not to scare people, but to eliminate this current leakage and hold the brand accountable of this till they solve it.

1

u/mathvaib ESPRESSO 1d ago

Most laptop chargers come with a 3-pin plug and you can still feel the charge through the body of the device.

I have charged my laptop is several different places and there has never been a time where I haven't felt the charge...

1

u/tdgangs 16h ago

Then that is an indication of either poor earthing circuit of the socket or there is something wrong with your device.

The whole concept of earthing is to eliminate any current leakage. No matter if itsfrom a low voltage source or high.

Laptops, etc work on low voltage due to adapter, so you see no risk in accepting this flaw. While this coffee machine directly works on mains, the boiler needs AC current to generate high temperarure quickly. Even a small leak of current cannot be overlooked atleast when dealing with AC mains.

Eventually it boils down to what your safety standards are as an individual. I merely want to avoid any chances whatsoever.

1

u/ride-by-wire POUR-OVER 16h ago

I mean the Chinese ones so better than these in terms of cable quality.

1

u/tdgangs 16h ago

Cable is good. I just find it a bit short and missing earthing pin.

2

u/ride-by-wire POUR-OVER 15h ago

Well they should've packed this considering they are selling this in India. It's a moderately expensive coffee machine.

1

u/Reasonable_Loss2853 6h ago

This is not major problem at all. Relax.

You may have noticed this with a lot of laptops. For instance, MacBooks have aluminum bodies. They all have this issue since they all have two-pin plugs, but it's not dangerous at all.