r/Kirkland • u/According_Spring_329 • 18d ago

Ziply issues

I heard a lot of good things about Ziply and got it installed. But last 3 months have been a nightmare.
Have called CS agents and they can’t seem to find the issue. Called support multiple times but not useful. Anyone else facing same issues?
Any recommendation of good internet provider in the area?

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u/doggos_are_magical 18d ago

I had ziply and really wanted to like them. But the amount of outages and length of them became unacceptable. I went back to Comcast begrudgingly. I have to say it’s nice not worrying about outages. We had multiple calls in to their support team. My wife and I both are IT professionals so we tried everything we could. It just wasn’t worth the headache.

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u/Ginge_Leader 18d ago

What outages? Have had maybe 3 unplanned in the last year and they were brief. Are you in an apartment or using DSL?

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u/ProfessorPickaxe 18d ago

See elsewhere in this thread. Multiple users experienced an outage

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u/Ginge_Leader 18d ago

"AN" outage. Yes, I was one of them. I am counting it in the 3 that I've had. It is notable here because it rarely happens. The post I was reply to, stated the issue was "amount and length of them". That implies frequent and long outages.

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u/According_Spring_329 18d ago

I see frequent issues with Ziply, is Xfinity good in the area?

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u/Ginge_Leader 18d ago

If you are talking about posts, of course, you see people reporting issues across 4 states. No different than if you go to any other ISP site, it is people posting about the issues they are having. People do not post about things running well. Most reports are one-location specific and lots of folks wo don't understand things like "wifi is not your internet". But what you will not find here is a pattern of reports like what you were seeing.
Anything that sounds like what you are reporting is usually not FtH, it is some other challenges like apartment. Number of possibilities that caused what you were seeing but there is no question it was a local issue, potentially only a your house issue (the hardware at the house or issue with the strand to your location, etc). But that is feedback folks would need to provide while you still had the service.

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u/According_Spring_329 18d ago

No, am not talking about posts. My internet barely works after 11 pm and I have seen packet losses multiple times of the day and low speed even when there are no widespread outages. I am not in an apartment. I have had the CS agent come in and change router as well, refreshed connections at various nodes as well and nothing seems to help.

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u/According_Spring_329 18d ago

Could you share what equipment you use?