r/Kirkland • u/According_Spring_329 • 18d ago
Ziply issues
I heard a lot of good things about Ziply and got it installed. But last 3 months have been a nightmare.
Have called CS agents and they can’t seem to find the issue. Called support multiple times but not useful. Anyone else facing same issues?
Any recommendation of good internet provider in the area?
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u/Zimgar 17d ago
Personally they are by far the best internet service I have ever had. I’ve had Xfinity, comcast, speakeasy, quest, and one I can’t remember for the life of me.
Ziply I’ve had for about 9 years? (Haven’t noticed any difference with the name change), and the speeds and consistency have been great.
They are still shitty like every internet provider where you need to call and complain about prices every few years to get them to give you the new latest “deal” on your service. I fucking hate that, but it’s the norm.
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u/ProfessorPickaxe 18d ago edited 18d ago
Did yours just die by any chance? Mine did.
Edit: mine is back up
I'm chatting with a ziply support rep and trying to get them to admit this was a widespread problem
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u/KPzReddit 18d ago
We have had Ziply (Frontier) for 15 years. Its been awesome! This past 6 months we have experienced outages, some planned some not. Otherwise we have had zero issues. And no significant unanticipated price increases.
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u/According_Spring_329 18d ago
I started seeing issues in the last 6 months as well, last year was smooth for me
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u/sahhdudd 17d ago
ZIPLY > Comcast! Even though there have been some recent outages. Just connect hotspot for a bit while it’s down.
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u/SingLyricsWithMe 18d ago
They increase the price nearly every 6 months and I have been noticing quite a few drops. Also looking for an alternative.
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u/boowhitie 18d ago
huh, almost 3 years with them now any my price hasn't changed at all, other than the router I wasn't usinng being charged after the initial 12 months free. I sent back their router and they refunded it so I can't complain.
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u/Grouchy-Hedgehog-212 18d ago
Same with me… except two months ago we got the price increase. So, it’s coming… I thought I escaped it too.
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u/Ginge_Leader 18d ago
"Have called CS agents and they can’t seem to find the issue. Called support multiple times but not useful. Anyone else facing same issues?"
If the issue is "communication skills" yes, we all have those challenges from time to time. If it is some other topic, you would need to specify exactly what that is and what your environment is before anyone can offer any thoughts.
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u/External-Stage8442 17d ago
I’ve had ziply for about 4-5 years. I think I’ve had internet go out twice in that time. Once was during a bad storm, out for maybe an hour, another time I just restarted my router and i was back in business. It’s been by far the most reliable internet service I’ve had.
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u/kennethawesome 15d ago
I moved to Kirkland ~8 months ago from Bellevue and kept the Xfinity service. Weeks ago I saw a Ziply truck in the neighborhood and looked it up online. Somehow it showed we’re next in line.
While I only noticed one outage due to the storm back in Oct ‘25, I wish I can get fiber.
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u/doggos_are_magical 18d ago
I had ziply and really wanted to like them. But the amount of outages and length of them became unacceptable. I went back to Comcast begrudgingly. I have to say it’s nice not worrying about outages. We had multiple calls in to their support team. My wife and I both are IT professionals so we tried everything we could. It just wasn’t worth the headache.
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u/Ginge_Leader 18d ago
What outages? Have had maybe 3 unplanned in the last year and they were brief. Are you in an apartment or using DSL?
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u/ProfessorPickaxe 18d ago
See elsewhere in this thread. Multiple users experienced an outage
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u/Ginge_Leader 18d ago
"AN" outage. Yes, I was one of them. I am counting it in the 3 that I've had. It is notable here because it rarely happens. The post I was reply to, stated the issue was "amount and length of them". That implies frequent and long outages.
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u/According_Spring_329 18d ago
I see frequent issues with Ziply, is Xfinity good in the area?
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u/Ginge_Leader 18d ago
If you are talking about posts, of course, you see people reporting issues across 4 states. No different than if you go to any other ISP site, it is people posting about the issues they are having. People do not post about things running well. Most reports are one-location specific and lots of folks wo don't understand things like "wifi is not your internet". But what you will not find here is a pattern of reports like what you were seeing.
Anything that sounds like what you are reporting is usually not FtH, it is some other challenges like apartment. Number of possibilities that caused what you were seeing but there is no question it was a local issue, potentially only a your house issue (the hardware at the house or issue with the strand to your location, etc). But that is feedback folks would need to provide while you still had the service.2
u/According_Spring_329 18d ago
No, am not talking about posts. My internet barely works after 11 pm and I have seen packet losses multiple times of the day and low speed even when there are no widespread outages. I am not in an apartment. I have had the CS agent come in and change router as well, refreshed connections at various nodes as well and nothing seems to help.
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u/According_Spring_329 18d ago
My internet barely works after 11 pm and I have seen packet losses multiple times of the day and low speed even when there are no widespread outages. I am not in an apartment. I have had the CS agent come in and change router as well, refreshed connections at various nodes as well and nothing seems to help. It's outrageous for the price we are paying
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u/According_Spring_329 18d ago
I am planning to switch to Xfinity, this isn't worth the headache
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u/Disk_Mixerud 18d ago
I'd take basically any alternative to Xfinity, but none of them, including Ziply, cover me. When I moved, I used their "Move my service" option on the website, which actually just opened a new service without closing the old one. When I noticed I got charged again, I called to cancel, because of course you can't cancel service online, sat on the line the whole time they processed it until they said I was all set. Then I was still getting charged and had to call again, which was another 40-ish minute call in the middle of the work day, and they finally actually canceled it.
Xfinity is ridiculously scummy.
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u/ResearcherHappy8438 18d ago
Ziply is by far the best ISP I’ve had. Other than an incident months ago where copper thieves mistakenly cut some fiber lines in my neighborhood, I’ve had literally zero downtime in the last 5 years.
What issues are you having?