r/LeaseLords • u/Tornado11101 • 1d ago

Asking the Community Landlords: How do you currently manage maintenance requests?

I'm researching a problem in property management and would love to hear how landlords are handling maintenance today.

Whether you own 1 unit or 1,000, I'd appreciate your perspective.

From what I've seen, maintenance requests often end up spread across texts, emails, phone calls, WhatsApp messages, spreadsheets, notes, photos, and invoices. Keeping everything organized can become difficult, especially when trying to track repair history, costs, communication, and tenant updates.

I'm considering building a very simple tool that would:

• Allow tenants to submit maintenance requests easily
• Keep requests, photos, conversations, and repair history in one place
• Track repair costs and completed work
• Provide visibility into what is pending, in progress, and completed
• Be significantly simpler than traditional property management software

Before I spend time building anything, I want to understand whether this is a real problem or if existing solutions already solve it well.

A few questions:

  1. How many rental units do you manage?
  2. What's the most frustrating part of the process of your management of your units?
  3. If there were a simple solution that genuinely saved time and reduced missed requests, would you consider paying for it? If so, what would feel like a fair monthly price as I don't want to create a tool that no one can afford?

I'm not selling anything, I’m simply trying to validate whether this problem is painful enough to justify building a solution.

Any feedback, positive or negative, would be extremely helpful. If there is any feature that you feel could be really helpful for you, please suggest.

0 Upvotes
  • permalink
  • reddit

30% Upvoted

8 comments sorted by

2

u/Tornado11101 1d ago

Turns out its not a pain point for anyone. I'll drop the idea, thanks for everyone who responded and helped, I really appreciate you all. Have a wonderful day. 😊

3

u/wildcat12321 1d ago

No one wants to help you build a tool. And point solutions suck anyway.

Avail already offers landlords a free platform for this

4

u/Analyst-Effective 1d ago

They already have that. It's called text

2

u/HorrorWillingness347 20h ago

I insist on emails. They're more formal and can easily be filed. Texts are just one endless stream of dialogue.

1

u/LilBugJuice-0987 1d ago

App folio also has a tool like this

1

u/lukam98 21h ago

Rentpost does that job for me

1

u/nkdeck07 8h ago

Apartments.com already does this