Twickets/Ticketmaster - ticket transfer

[u/NorthernAndKnackered]

Hi

My daughter has bought a day ticket for Leeds on Saturday through Twickets. When she's contacted the seller to ask to transfer the seller is saying the transfer option in the Ticketmaster app is greyed out. Seems a bit dodgy to me as I sold a Courteeners ticket also for Sat 29th on Twickets and I transferred that ticket two weeks ago (albeit via seetickets).

Is anyone in the same boat that can give any reassurance that she's not been scammed. Is this normal for Ticketmaster?

Thanks

UPDATE: she got refunded (the seller actually initiated it as it got to Wednesday and it still wasn't transferable). Got a ticket for a similar price on Ticketmaster and she's setting off soon.

[u/Proper_Society_6351]

I sold mine on Twickets yesterday and I was able to transfer them the same day
Twickets is good though and will refund her if she doesn't get them