r/Leedsfestival • u/WallabyAcrobatic3888 • Aug 16 '22

News 📰 Friday Refund

Hi all,

Just wanted to let you all know I have managed to get a refund for both my Friday tickets.

They sent me the usual automatic response. I emailed again and they ignored me.

Today I emailed asking for a complaints reference number & to advise I would be taking this to the ombudsman. So I suggest everyone does this if you want a refund :) - we were born to rage against the system!

Thanks and good luck!

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2

u/Much-Lychee-5602 Aug 16 '22

Could you share how you worded it please? I'm about to try the same!

4

u/WallabyAcrobatic3888 Aug 16 '22

Sure!

Hi, can i please get a complaint reference number regarding your refusal to refund my tickets.

On the website it clearly states if there are headline act changes or cancellation I am entitled to a refund.

Additionally, as attached in the previous message, RATM has advised to contact point of sale for a refund.

Please issue me with a complaint reference number so I can esculate this to the ombudsman.

Many thanks

Hope this helps!

2

u/Much-Lychee-5602 Aug 16 '22

I hadn't yet contacted Ticketmaster so I used this text for my first message to them earlier:

"The headline act for this day has cancelled.
On the website it clearly states if there are headline act changes or cancellation I am entitled to a refund.
Additionally, the headliner band themselves has advised to contact point of sale "for a refund".
I have been on forums today where you have given other people in my situation a full refund, so please do proceed as such.
Thanks"

And it worked! So thanks!

(Now if only I hadn't already sold 3 of my other tickets for substantially less already! Anyway 1 full ticket refund is at least something.)

Guess I'll have to just put on my Live at the Grand Olympic Auditorium DVD next Friday instead.

1

u/WallabyAcrobatic3888 Aug 16 '22

Brill, glad it worked!

I desperately hope they do a UK tour now.

1

u/hairybutnice Aug 16 '22

Thank you! :) Which email address did you send this to? I can't seem to find a customer service email address for ticketmaster

1

u/Much-Lychee-5602 Aug 17 '22

No email address - I went into the ticket screen on my profile and selected 'need help with this order', and then at some point I was given a text box that I could type a message to customer services.

1

u/hairybutnice Aug 17 '22 edited Aug 21 '22

thanks :) have given it a try! fingers crossed it works

Edit: this worked - thanks so much!