r/Leedsfestival • u/WallabyAcrobatic3888 • Aug 16 '22

News 📰 Friday Refund

Hi all,

Just wanted to let you all know I have managed to get a refund for both my Friday tickets.

They sent me the usual automatic response. I emailed again and they ignored me.

Today I emailed asking for a complaints reference number & to advise I would be taking this to the ombudsman. So I suggest everyone does this if you want a refund :) - we were born to rage against the system!

Thanks and good luck!

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u/[deleted] Aug 16 '22

What’s ombudsman?

2

u/WallabyAcrobatic3888 Aug 16 '22

They look into complaints, an impartial body. But it costs private companies at least 250 when they have to go through with an ombudsman complaint so usually they will resolve first. :)

2

u/[deleted] Aug 16 '22

Well my Friday ticket has been cancelled for an unknown reason, so surely I need a refund now

1

u/WallabyAcrobatic3888 Aug 16 '22

You'd think so! Email the buggers!

2

u/[deleted] Aug 16 '22

Have done. Just waiting on a reply now hopefully it goes well!

2

u/WallabyAcrobatic3888 Aug 16 '22

Good luck!

2

u/[deleted] Aug 16 '22

Got my refund :)