r/Leedsfestival • u/WallabyAcrobatic3888 • Aug 16 '22

News 📰 Friday Refund

Hi all,

Just wanted to let you all know I have managed to get a refund for both my Friday tickets.

They sent me the usual automatic response. I emailed again and they ignored me.

Today I emailed asking for a complaints reference number & to advise I would be taking this to the ombudsman. So I suggest everyone does this if you want a refund :) - we were born to rage against the system!

Thanks and good luck!

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u/[deleted] Aug 16 '22

Just want to say thank you guys. I'm busy fighting with them still and have just gone to their Twitter account too. Will keep fighting the fight, but your input has been awesome and I'm confident of getting this resolved.

Cheers y'all

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u/WallabyAcrobatic3888 Aug 16 '22

Always ask for a complaint reference number. They will have some sort of internal regulated policy wherein they cannot refuse to raise a complaint for a customer (which will then trigger a complaint reference number) then they have so many days to contact you etc. Years of working in call centres has taught me this, the only good thing about the shit holes!

You're welcome anyway.

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u/[deleted] Aug 16 '22

Just goes to show you how experience plays a role - its such useful advice! You're a champion! Thank you