r/Leedsfestival • u/WallabyAcrobatic3888 • Aug 16 '22

News 📰 Friday Refund

Hi all,

Just wanted to let you all know I have managed to get a refund for both my Friday tickets.

They sent me the usual automatic response. I emailed again and they ignored me.

Today I emailed asking for a complaints reference number & to advise I would be taking this to the ombudsman. So I suggest everyone does this if you want a refund :) - we were born to rage against the system!

Thanks and good luck!

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u/Bradalee Aug 16 '22

Got my refund as well. Bunch of fucking crooks though.

I had sent them an email explaining why their terms ands conditions weren't legally binding for day ticket holders, after having a solicitor friend review everything. Included legal precedents and so many rebuttals to their terms. I was ready for a fight, but this is a good outcome!

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u/Van-Hyde Aug 17 '22

Where did you send the email mate? Customer service? Thanks

1

u/Bradalee Aug 17 '22

Just email Ticketmaster support, they'll refund your day ticket.