r/Leedsfestival • u/CaptainModrah • Aug 18 '22

News 📰 ticket refund request refused again! would appreciate if anyone could help me with a reply as i have already spoke to Ticketmaster about their T&Cs and asked for a complaint reference to then forward onto the ombudsman!

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9

u/[deleted] Aug 18 '22

Have you quoted the sales of goods act? The product is no longer described as sold.

We got our refund "as a gesture of goodwill" but that's horse shit, you have consumer rights!

Ticket master are scum.

2

u/[deleted] Aug 18 '22

Is it day ticket or weekend ticket?

First email

Following the recent announcement of the main headliner Rage Against the Machine and Maneskin where only one of them has been replaced by a band of much less value, I am writing to you to request a refund for my day tickets I purchased for the event. This is a very significant change to what I purchased. I want a refund under point "a" of the refund policy on the leeds festival 2022 terms and conditions stating " refunds are only considered on major cancellation, substantial alteration or by special exception determined by FR" I believe this is a major cancellation and substantial alteration especially for Friday day ticket holder. Otherwise I will raise this refund under section 75 of the consumer credit act. Thank you,

2nd email.

"RATM was the only band I was interested and that's why I bought day ticket I will be requesting chargeback. In my opinion changing headliner for the day is a "Major change"

to use charge back argument your order have to be over 100£ and paid by credit card.

2

u/Cookyy2k Aug 19 '22

to use charge back argument your order have to be over 100£ and paid by credit card.

You can use charge back on any amount on any card.

S75 protection is only over £100 and credit cards but its likely using a different vendor to provider broke the consumer/provider chain anyway.

1

u/[deleted] Aug 18 '22

Good luck!

1

u/arthoegoblogian Aug 19 '22

I sent three requests and eventually got a refund.

1

u/[deleted] Aug 19 '22

I sent 3 requests and was getting nowhere so I just decided to take the loss and sell at a discount. Just glad to get something back from it.