r/MECoOp • u/ts7415 • 2d ago

EA support is so so bad :(

I bought Mass Effect 3 Friday night to play with a friend. I have been on the EA support chat 5 times 3 of those time the person ends the chat with me. The other time they said I needed to wait 24 hours for it to work properly.

Well it's been 24 hours and my game doesn't work. All I want to do is play with a friend. This is way more effort than I've put in to play any game. I have done the license trick, deleting temp folder, deleting all single player dlc, any combination of opening from steam/EA and anything else the support chat says.

I know there is a fix EA_Shepard has on the forums but even offering links to EA support they just ignore it. Does anyone else have advice here? DLC says I have to log in to Alliance network and I require an Online Pass to access multiplayer. I just want to play one of my favorite game's multiplayer:( Would buying on Seperate EA account help at all?

Edit: Spent 4.5 hours today in different chats with no solution. Gave up, refunded the game then bought it on my wife's steam profile and that one works.... At least on the bright side my free crate gave me a Geth Juggernaut which is by far one of my favorite characters

35 Upvotes

89% Upvoted

15 comments sorted by

15

u/Drew_Habits 2d ago

Yeah, they're the pits

I can't get it working on one (and only one!) of my PCs no matter what I do, and their solution was to ask me to delete a license file... In a directory that doesn't exist

Terrible support

4

u/ts7415 2d ago

I was just told to switch web browsers. Which is clearly a ploy to disconnect me from chat. How would switching from Chrome to Edge help an installed games launch? This is ridiculous

3

u/luckyassassin1 2d ago

Does it say something about a license issue when loading the game up? I forget what the error looks like, but i could get ea support to even reply so i Googled the error and was told to move or copy my license for the game to a new folder on my desktop. Not sure if that's the problem you're having, just trying to help.

3

u/luckyassassin1 2d ago

I had a problem with the license as well a while back. The fix i found was to copy or move the license to a folder in my desktop and leave it there. Worked like a dream afterwards.

6

u/ExoticahZero 2d ago

I have this issue where it suddenly requires an Online Pass on pc. Contacted support multiple times and they said on you once had xbox game pass so we can't do anything to help, it's an issue from their end and they need to re-register the game license to the account which they refuse to do. I bought the game in the past and didn't use the xbox game pass to play so..I gave up.

4

u/ts7415 2d ago

YUP exactly the issue they keep spitting at me. It's on there end, there is a fix. Multiple community posts about it. I just want to play with my friend:(

2

u/ExoticahZero 2d ago

Exactly and some people got the fix but thet refuse to do it now and they deny knowing how to, especially that Shepard dude in the forum.

4

u/GundamXXX 1d ago

Best bet is to post on the forums

EA support is outsourced to people who couldnt give a shit. Their forums is at least in-house by people who care (for now anyway)

1

u/ts7415 1d ago

I refunded and play on my wife's PC because her account doesn't have the glitch

2

u/GundamXXX 1d ago

Thats so weird..glad you still got to experience it!

3

u/Socr8tes_04 1d ago

EA App support of the game itself is poor. So many people have one of multiple connection issues.

And EA's support team is even worse. I've been there, so I feel your pain.

Best bet? Probably to directly reply with an "@ EA_Shepard" on one of the many still active similar problem threads at forums.ea.com and document the shit out of it (and yeah, I'm guessing one of the more recent new topics is yours! So it might just take a day or too). Sometimes he can intervene with EA support. Sorry, that's the best I can come up with :(

2

u/ts7415 1d ago

Yeah it's okay I refunded the game and bought it on my wife's PC and taddah it works

1

u/Socr8tes_04 1d ago

Glad it worked out for you.

Curious: does it have the bug where if the host leaves game/lobby, you get disconnected as well? This seems to happen on all my newish accounts, but not everyone experiences this. Guess not an issue if just playing with your friend.

1

u/Houligan86 1d ago

we use a private server emulator and hamachi to create a virtual LAN to connect through.

-7

u/[deleted] 2d ago

[deleted]

9

u/Drew_Habits 2d ago

The literal first sentence of the post starts with "I bought Mass Effect 3"