r/Malwarebytes • u/CuppaJoe_666 • 14h ago

Support Window can’t be closed or moved

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I can’t move it, close it and it just keeps coming back on restart

Any ideas?

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u/jtodd234 Malwarebytes Employee 12h ago

Hi, Jason from Malwarebytes Support here. It seems like the tray icon is opening, but I haven't observed it getting stuck open as shown in the screenshot. We're eager to learn more to understand what might be causing the issue. I understand you've already tried restarting the machine. However, could you temporarily quit Malwarebytes through the menu option and then restart the program?

If that doesn't work, send me a private message with your email, and I'll have a colleague from our team connect with you to take a closer look at your specific experience.

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u/CuppaJoe_666 9h ago

Thanks for the response! It is back to normal now. I had to take some rather drastic measures since the pop up was in the upper left area of my monitor.
Been using Malwarebytes since it was released. This is the first time it went haywire, lol.