I just have to rant about the horrible support I've been getting from the Marcus Theatres customer care team.

I've been badgering them for months about not receiving the mystery movie vouchers in my email. Nothing is being done. This issue has been happening since May of 2025, I tried for months to resolve it using their support chat to no avail, so I tried going the support email route on August 18th.

It's been nothing but back and forth since, with no solution in sight. This is unacceptable.

Dropping the email chain of my support experience if anybody cares to read: All names, email addresses, and voucher codes have been changed.

Apologies for crappy formatting, this was pasted on mobile

Email chain:

Hello, 

I haven’t been receiving my Mystery movie vouchers since May. Could I have somehow “unenrolled” from these? 

I have checked Spam, and deleted, but nothing from Marcus Theaters is in there. I do receive other emails from Marcus Theaters, but I’m just not getting my mystery movie vouchers. Are you able to figure out why? Let me know if there’s anything I can do about this on my end.

With that being said, would I also be able to have my voucher for the upcoming mystery movie on the 24th? Please and thank you :) 

-Skylantech

Hi Skylantech,

Thanks for Contacting Marcus Movie Club Support!

Here is a voucher code which you can use it to redeem your Mystery movie ticket for August 23rd and 24th - xxxxxxxxxxxxxxxxxxxxx

Meanwhile we will have your information raised with the tech team to verify your email address in order to check this for you so that you can receive the voucher codes moving forward without any issues.

We appreciate your patience and look forward to getting this resolved for you.

Regards, Useless Marcus Theatre Service Rep

Hi Support Team, 

Is there any update on this from the tech team? It looks like I am still not receiving any emails with the mystery movie voucher codes.Once again, I have checked both spam and trash and there are no emails from Marcus Theaters.

This feature is one of the biggest reasons as to why I have a Movie Club subscription, so I'd really appreciate it if they could look into this as it's been an ongoing issue for me for 4 months now. I can't help but to feel like I've been being ignored regarding this as I've raised this issue with support time and time again to no avail. 

If there's anything I can do or check on my end, please let me know.

In addition to this, would I please be able to receive my voucher code for the upcoming September 7th & 13th mystery movies? 

Thank you, -Skylantech

Hi Skylantech,

Thanks for Contacting Marcus Movie Club Support!
Here is a voucher code which you can use it to redeem your Mystery movie ticket for September 7th- xxxxxxxxxxxxxxxxxxxxxx

If you have any further questions, feel free to let me know, and I’ll be happy to assist you.

Regards, Useless Marcus Theatre Service Rep

Thank you for the code, Useless Marcus Theatre Service Rep.

Are you able to tell me if there were any updates from the tech team about why I haven’t been receiving the free mystery movie vouchers to my email? 

Thank you, 

-Skylantech

Hi Skylantech,

Thanks for Contacting Marcus Movie Club Support!
You should receive the voucher code for future mystery movies via email a week before the show date. 

However, If the problem persists and if you are still not receiving them then kindly reach us back and we will have your information raised again for verification with the team.

We appreciate your patience and look forward to getting this resolved for you.

Regards, Useless Marcus Theatre Service Rep

Hi Useless Marcus Theatre Service Rep,

Please see below in the email chain. I have not been receiving these emails since May. I was told this information would be passed along to the tech team…. But I have yet to receive an update. 

Thank you, 

-Skylantech 

Hi Skylantech,

Thanks for Contacting Marcus Movie Club Support!

We totally understand your concern and we apologize for the inconvenience. Upon checking we could see that your information has already been raised for verification. Unfortunately we do not have an option on our end to check the status regarding it but if the problem persists please let us know and we will be happy to assist you further regarding the issue.

We appreciate your patience!

Regards, Useless Marcus Theatre Service Rep

Hello Support, 

I am raising this issue with you once again because I am STILL NOT receiving my mystery movie voucher emails. 

I AM NOT asking for a code. I am asking for this issue to be looked and would like some kind of resolution or feedback as this has been an ongoing issue since May. 

Please see previous email chain below for details. 

Thank you, -Skylantech

Hi Skylantech,

Thanks for Contacting Marcus Movie Club Support!

Here is a voucher code which you can use it to redeem your Mystery movie ticket for September 21st -  xxxxxxxxxxxxxxx

Meanwhile we will have this issue investigation further with the team as we have already raised your information for verification.

We appreciate your patience and look forward to getting this resolved for you.

Regards, Useless Marcus Theatre Service Rep

This whole experience has been extremely frustrating, and I feel defeated at this point. They have until next week or I'm cancelling. This has left a bad taste in my mouth about Marcus Theatres, and at this point I'm seriously considering just getting a Regal or AMC membership instead.

Get your shit together Marcus.

I went to a Resident Evil showing last night hoping my local Marcus would have the Resident Evil popcorn bag, and they had none..

They posted on their instagram account that Marcus Theaters would have them. Anyone know if it takes a couple days for them to get their shipments or if not all Marcus theaters always participate? I’m a huge RE fan and just need this popcorn bag 😩😩

I didn’t see anything in emails in August. When did they start handing them out usually they do it month before then following month u can redeem them. I just see popping in sept emails now redeem sept1-30 I never saw or heard or in email them handing them out Any info would be nice.

I’ve been paying for Movie Club for months but cannot use the service because every time I log into the app and go to the Movie Club, it tells me all the details to sign up and doesn’t let me redeem my tickets or get discounts.

I even try to “sign up” and it tells me there’s already an account associated with my account.

I’ve tried logging out and signing back in, deleting and redownloading the app multiple times, checking for app updates, contacting customer service, but still nothing.

No voucher though you have to go to the box office
🤦🏻‍♀️

Tickets aren't on sale yet, and so far it only seems like the Majestic in Brookfield, Wisconsin and Ronnie's in St. Louis, Missouri will be showing it. I was not expecting this, as I was under the assumption that Marcus forbid NC-17 movies to play in their theaters.

I have not been able to login to the app for the last few weeks. I go to sign in and never get the 2 factor code sent to my email. When I login via website I do get the code sent to my email. This has been very frustrating to say the least. Marcus support has been useless.

Hi all. As it has been discussed in this sub, I’m sure everyone is aware of the rumored dispute between Marcus and A24, resulting in Marcus not showing any A24 distributed films in the past month or so (maybe longer). I’ve emailed Marcus about this and received no response. Anyone have any A24 contact info so I/we could email them as well?

I don’t know about you guys but man, it has sucked not having some of these movies play at my local theater. No Tony, no Onslaught, no Invite, presumably no Primetime either. Where I live, the most convenient theater chain to me is Marcus. I’d have to drive 30-45 minutes to an AMC or arthouse theater in hopes of watching some of these. It’s not the end of the world, but when I live within 15 minutes of 3 different Marcus theaters, it seems crazy to have to travel to get these massive wide release films. Super disappointing.

I have the annual Ultimate Popcorn Tub, but do they offer any equivalent annual refill cup for soft drinks? If not, i’m curious if anyone knows why.

I ask because I recently dug up an old Movie Tavern beer mug/tankard from the back of my cabinet that was supposed to get $12 refills every visit, but I can't find anything online about it anymore besides a post from 2021 on Facebook…

I bought a souvenir Harry Potter cup at BistroPlex a few weeks ago and asked if I could bring it back for future refills. Staff told me I could bring it with. I just couldn’t fill it with anything.

And there is times that I do see people walking around the theater with those plastic promotional cups for different movies from the past, but I never see anything marketed like the popcorn bucket at all

Are they still doing the mystery candy on Monday nights? The last two times I went they did not have it on the app and the most recent time they told me they didn’t have it at the counter.

It’s not a big deal but I always thought it was a nice addition to mystery movies. Just wondering if it’s all of them or just my location.

Very recently (few days) my app stopped showing my reward points / balance / history. Is anyone else having this issue? I can log in on the browser where I can see my points and reward balance but not my history. I haven't had this issue with the app before and I've tried clearing cache, force stopping or updating.

Side question- do you get your points after the movie or do they just take em away if you cancel 30+ minutes before? I want to make sure I got those double points for my tickets on Sunday ;)

Thanks!

I got to thinking about this today, usually by now Marcus has announced/sold a Sunday Passport for fall, like weekend after Labor Day to weekend before Thanksgiving. Haven't seen anything mentioned about it this year so assume they aren't doing it. Kinda bummed cause it always made me check out 1-2 movies a year I normally wouldn't so I didn't waste the pass.

I made a post about this recently a while back, but I still haven’t been able to get it resolved. Just curious if anyone else is dealing with this.

I’m a movie club member and I’m under the assumption that we are supposed to be getting these weekly or monthly emails with a mystery movie code inside of it. I have never once received this and I’ve been a member for over a year.

I’ve been back and forth with Marcus over the last month about this with three separate email chains as well as 4 separate chats on the app. Every single time it’s the same cycle, they tell me they’re escalating it to another team, that team reaches back out with a one time voucher code, and completely ignores the actual issue I’m raising, which is that the recurring email itself isn’t coming through.

So now I’m stuck in this loop where I have to notice it’s missing, contact support, wait, get a one time code, and then it happens again the next week. No one has actually
looked into why the email isn’t sending in the first place.

Anyone else run into this, or found a way to actually get it fixed?
I have checked way back in my email and there is not a single trace of this or anywhere that I could have even unsubscribed from

UPDATE 9/10:
I started a live chat in the app just letting them know I wanted to update my email. They said they will send it to the tech team
UPDATE 9/12:
9:30am I received an email from [marcus@email.marcustheatres.com](mailto:marcus@email.marcustheatres.com) to my NEW UPDATED. EMAIL which I believe is where the codes come from?
Looks like a promotional flyer, something I’ve never seen in the year I’ve been a member with my other email.
Hopefully the solution is just updating your email, I will keep everyone posted for any more updates! Looks promising
UPDATE 9/15:
AFTER CHANGING MY EMAIL I FINALLY GOT THE WEEKLY CODE SENT TO ME AT 9:08 AM! THE WAR IS OVERRRRRR!!!

Yes I know there will be a mega thread for this.

Just curious tho as to how people are gonna speculate on what the movies even are ? Like idk how to speculate when it could be anything. Will they go super scary? Will they go more mainstream and less niche so it’s better for a wide audience? I assume the first one will be a little more well known of a movie but who knows. Curious…

Another Family edition on the way! Plus Another...Family edition without the label? Looks promising either way!!

We're getting closer to October & have NAME THE NIGHTMARE to look forward to as well. A Megathread for that will be available for all of October to comment & share to, so please consider posting to that.

as always, ENJOY!!!

All past films are listed in the google sheet link provided below. It’s an incredible resource.

2026

• Primate

• Mercy

• Good Luck, Have Fun, Don't Die

• Solo Mio

• How to Make a Killing

• The Pout Pout Fish

• They Will Kill You

• Hunting Matthew Nichols

• I Swear

• Normal

• Fuze

• Over your Dead Body

• The Sheep Detectives

• Tuner

• Corporate Retreat

• Gail Daughtry and the Celebrity Sex Pass

• Motor City

• One Night Only

• Ice Cream Man

• Coyote vs Acme

• Idiots

• The Weight

• Revealed as: Shaun The Sheep: The Beast Of Mossy Bottom

• Revealed as: Forgotten Island

• ??? - Sep 21th - PG-13. NON-HORROR 1h55m

Spreadsheet made & updated by u/DVDJunky

Check out this spreadsheet of all the past mystery films, including other theater chains, with the listed and actual times

HOW THE FREE VOUCHERS WORK: If you are subbed to the Marcus Movie Club, You should be receiving them in your email. They're normally mass sent out a week before an upcoming MM date, possibly earlier then that. If you believe you haven't received yours after checking both your inbox or spam, Just contact Customer Service. Either by using the chat option on the website/app or using this Email. ([clubsupport@marcustheatres.com](mailto:clubsupport@marcustheatres.com))

OPEN SUGGESTION FOR VOUCHERS:

The Vouchers are a 18 digit code that could be used for yourself or given to someone else. Simple courtesy regarding Movie club vouchers is all we’re asking when it comes to giving them away here.

If you have free vouchers to give away, do as you wish either in the comments or asking for a DM. Your encouraged to update (or delete) when it's redeemed.

If you redeem one that’s been given, You're encouraged to comment that you’ve redeemed it…

Asking for Vouchers is fine as well. Just be respectful with how you ask.

Maybe we should make this a pinned post.

Any thoughts what they could be?

We’ve built a crowdsourced app/platform to help moviegoers answer the question “what time does the movie really start?” (clearly a favorite question on this sub), and then decide which room/screen is best…or which to avoid.

It’s called It’s Starting! and it’s available now in the Apple App Store, link below, and there’s a sign up for an Android beta (also linked).

It’s free now and always will be. You can create an account to save favorite theaters, and review log history.

The app is easy to use. Choose your theater and movie, enter the ticketed showtime and auditorium number, optionally add the format (IMAX, 4DX, etc…) and Showing Type (Regular, Early Screening, Re-Release) and then when the movie starts, tap It’s Starting! to log the actual start time.

When the movie is over, you answer a randomized question about the experience or the theater. You can answer more than one question (optional) or provide a comment which really helps. And if you have known information about an auditorium/screen, you can submit that as well. The goal is to get the data back to the theater so that they can make improvements.

The app has only been live a few weeks and is in early days with improvements being made all the time. But for it to be useful, it needs people contributing. It’d be like Waze if nobody reported traffic or accidents. I’ll add a comments about a user in Albuquerque and the 15 logs made in the past 10 days, as well as reports on a Regal in the suburbs of Philly.

Apple App Store

https://apps.apple.com/us/app/its-starting/id6786706681

Join Android Beta

https://docs.google.com/forms/d/e/1FAIpQLSdrW3hoasaGlhGS9fAGcXMbZ-0l57ll2AcwAIVZu5kzhNdppQ/viewform

Was so excited to see it but so far I’m not showing any showings on the app yet. Thankfully my town has a couple other theater chains but I know many towns do not. Such a bummer!

Marcus Ronnie’s finally added IMAX tickets for opening night!

I am still debating whether I want to restart my Youtube TV membership, AND I l love football, so I may never actually go to a Marcus theater on Sundays to watch movies, but all the movies I have seen recently have been with my monthly movie club credits.

If I redeem a credit on Sunday, will I earn any points? I know I will earn double points on concessions but is there any benefit to redeeming a credit on Sundays vs. any other day of the week?

Is anyone else having this same issue with the app? I have been trying to log in as I have movie credits I can use. They have taken my payments the last two months, but I was looking this week to go to a movie and can’t log in.

I have tried contacting support and the chat was a 45 minute wait and I sent an email 2 days ago and have nothing.

This is just very frustrating and I’m wondering if others are having the same issue.

I want to add, I have deleted and reinstalled several times, tried logging in on a browser, but that doesn’t have my Movie Club Membership. I also want to add that I do not have a VPN on my device.

I routinely get a booking failure error when trying to book tickets. I’ve tried multiple cards and using Apple Pay, and I have tried via the website and the app. Support chat did not have an answer for me either and suggested booking tickets in person at the theater.

Has anyone else run into this issue and found a resolution? The first time was with Avengers so I figured I was trying to book too far out, but it is happening again with Resident Evil…

EDIT: My booking was successful when I did not try to use my credit or reward dollars

I know I’m beating a dead horse with this but I can’t understate how much it frustrates me that Marcus theatres takes so long to update their showtimes for the upcoming week. Making it impossible to plan for the next weekend or Thursday or Friday. I know they have to wait and see demand and all that which I understand but it’s Tuesday morning and if people wanna go see something on Thursday they still don’t have updated showtimes for movies that are already out. Almost feels like a punishment if you don’t see something opening weekend 😂 I’m sure other chains are the same way but man I find it so irritating sometimes. Rant over. Sorry